Jose Ramirez-Angulo
Burlingame,CA
Summary
Dynamic leader with a proven track record at Mod Pizza, enhancing team performance and customer satisfaction through expert training facilitation and strategic P&L analysis. Excelled in building relationships and staff development, leading areas with top customer experience ratings. Fluent in Spanish, adept in problem-solving and multitasking, significantly contributing to community engagement and financial management.
Overview
9
9
years of professional experience
Work History
Certified Training General Manager
Mod Pizza
Foster City, CA
08.2020 - 08.2024
- Created effective training plans to ensure the team was knowledgeable on new rollouts and procedures
- Conducted audits of other locations in my area to determine where they stood in the company’s standards and created a plan based on their results and my feedback
- Focused on completely staffing locations with the right people
- Lead my area with the best CER and led weekly calls to help every location improve their scores
- Created pipelines in each location which prospered even after I left and created great leaders for those locations
- Created a sense of belonging for my team and a safe space to o provide them a great work environment
- Reached out to local schools and non profits to host fundraisers to engage with the community and add additional sales
- Developed a strong financial acumen of how to run a corporate business with a owner-operater menality
Shift Lead
Jacks Prime
San Mateo, CA
03.2016 - 02.2020
- Completed store opening and closing procedures and balanced tills.
- Multitasking while providing best experience for a guests in my section
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Prepared the food needed for the business as well as proper plating
Sandwich Artist
Subway
San Mateo, CA
06.2015 - 03.2016
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Crafted products standard for guests
- Created pars for what will be needed for business needs
Education
N/A - Cooperate
Canada College
Redwood City, CASan Mateo High School
San Mateo, CA05.2018
Skills
- Staff development
- P&L Analysis
- Strategic thinker
- Coaching and Mentoring
- Training facilitation
- Fluent in Spanish
- Staff development plans
- Performance Metrics
- Employment law knowledge
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Effective Communication
- Customer Service Management
- Relationship Building
- Inventory Tracking and Management
- Scheduling
Timeline
Certified Training General Manager
Mod Pizza
08.2020 - 08.2024
Shift Lead
Jacks Prime
03.2016 - 02.2020
Sandwich Artist
Subway
06.2015 - 03.2016
N/A - Cooperate
Canada College
San Mateo High School