YAHAIRA MUNOZ
INSPIRE BRANDS (BUFFALO WILD WINGS)
Union City,CA
1
Certification
15
years of professional experience
Results-driven professional with substantial experience in training delivery and customer service excellence. Skilled in identifying training needs and creating tailored programs to boost employee performance and satisfaction. Ready to leverage expertise to enhance operational efficiency and employee engagement.
Work History
CERTIFIED TRAINING GENERAL MANAGER
4 Years 9 Months- Developed and implemented training programs for staff to enhance service quality and operational efficiency.
- Conducted assessments to identify training needs and tailor programs accordingly, fostering employee development.
- Utilized learning management systems to track employee progress and ensure compliance with training requirements.
- Mentored new trainers, enhancing their skills in instructional delivery and program effectiveness.
- Analyzed feedback from employees to refine training materials, ensuring relevance and engagement in courses offered.
- Boosted customer satisfaction by providing ongoing staff training on best practices in customer service.
- Improved employee retention by developing and implementing comprehensive training programs.
KITCHEN MANAGER
1 Month- Oversaw kitchen operations, ensuring efficient workflow and adherence to food safety standards.
- Trained and mentored staff, improving team performance and service quality.
- Collaborated with management on menu development, enhancing customer satisfaction through innovative offerings.
- Enhancing customer satisfaction through innovative offerings.
- Monitored compliance with health regulations, ensuring a safe dining environment for guests and employees.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
GENERAL MANAGER
6 Years 2 Months- Oversaw daily operations while maintaining quality standards and efficiency.
- Developed and implemented strategic plans to enhance customer satisfaction and increase sales.
- Led staff training initiatives to improve service delivery and operational performance.
- Streamlined inventory management processes reducing waste and optimizing supply chain efficiency.
- Analyzed financial reports to inform budgeting decisions and drive profitability improvements.
- Fostered a positive work environment promoting teamwork and employee engagement across departments.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Barista
1 Year 1 Month- Delivered exceptional customer service, ensuring satisfaction with beverage quality and order accuracy.
- Operated espresso machines and brewing equipment, maintaining cleanliness and adherence to safety standards.
- Trained new team members on coffee preparation techniques and customer interaction protocols.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall efficiency.
- Managed inventory levels, restocking supplies to prevent shortages and maintain product availability.
- Maintained knowledge of menu offerings, providing recommendations based on customer preferences and dietary needs.
Education
High School Diploma
Skills
Training delivery
Talent development
Onboarding new hires
Accuracy and Likelihood to return
Coaching and mentoring
Staff development
Staff development plans
Employee engagement
Performance metrics
Customer service
Budget administration
Financial oversight
Inventory management
Cost management
Problem-solving abilities
Accuracy and Likely hood to return
Accomplishments
- Trained over 6 hiring managers on behavioral interviewing techniques, hiring processes and onboarding.
- Supervised team of 55 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Started the Bay Area Women's of champions Leadership
- Developed 4 General Managers
- Developed 3 shift Managers to Department Managers
- DM training exposure
- Regional GM of the year 2025 out of 75 GMs
- Top score card continuously in the NorthWest region
Certification
- Certified General Manager , Buffalo Wild Wings - current
- ServSafe Food Protection for Managers- Exp 2030
- ServSafe Alcohol - RBS- Exp 2028
- ServSafe Proctor- Exp 2030
Regional GM of 2025
Recognized for exceptional operational performance and consistent scorecard results. Achieved a perfect 4.0 score card five times in 2025 by successfully meeting or exceeding key business targets, including maximizing sales, maintaining low employee turn over, achieving AVT goals, effectively managing food and alcohol costs and delivering strong overall restaurant performance.
What I am most proud of is those results came from building a strong team, creating accountability, developing leaders, staying closely connected to the day to day operation. I believe that experience translates well into a District Manager role because I understand how to identify opportunities, coach leaders, drive consistency and hold teams accountable while still creating a strong culture.
Timeline
CERTIFIED TRAINING GENERAL MANAGER
INSPIRE BRANDS (BUFFALO WILD WINGS)
12.2021 - CurrentRead More
KITCHEN MANAGER
BUFFALO WILD WINGS
11.2021 - 12.2021Read More
Barista
Starbucks
01.2017 - 02.2018Read More
GENERAL MANAGER
DENNYS
03.2012 - 05.2018Read More
DOWNTOWN COLLEGE PREP
High School Diploma
Read More