Michael Hawke
Garland,TX
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Certified Training General Manager
Sonic
09.2006 - 12.2023
- Enhanced company performance through strategic training initiatives and effective workforce development.
- Designed competency-based curricula that focused on relevant skill sets for improved job performance.
- Optimized team dynamics by facilitating collaborative workshops aimed at fostering open communication among employees.
- Championed diversity and inclusion initiatives within the organization through tailored trainings and educational events.
- Boosted customer satisfaction rating to 93% OSAT by providing ongoing staff training on best practices in customer service.
- Improved employee retention 71.37% by developing and implementing comprehensive training programs.
General Manager
McDonald's
03.2003 - 07.2006
- Drove year-over-year sales growth by 22% while leading operations, strategic vision, and long-range planning.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
No Degree - General Studies
Cameron University
Lawton, OK06.1983
High School Diploma -
Macarthur High School
Lawton, OK06.1982
Skills
- Training delivery
- Staff Development
- New hire on-boarding
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Training and mentoring
- POS systems operations
Certification
Serv-Safe Certified
Serv- Safe Proctor Certification
Timeline
Certified Training General Manager
Sonic
09.2006 - 12.2023
General Manager
McDonald's
03.2003 - 07.2006
No Degree - General Studies
Cameron University
High School Diploma -
Macarthur High School
Serv-Safe Certified
Serv- Safe Proctor Certification
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