Brian Groman
EVANS MILLS
Summary
Dynamic Training General Manager with proven success in team development, strategic planning, and employee engagement. Expertise in enhancing training programs and driving operational efficiencies to elevate performance and customer satisfaction. I have had over 20 years of management experience, and 9 years of General Manager and above experience.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Certified Training General Manager
Arby's Restaurant
04.2014 - 04.2026
- Developed and implemented training programs to enhance employee performance and service quality.
- Led cross-functional teams to drive operational efficiencies and achieve training objectives.
- Evaluated training needs through assessments to ensure alignment with organizational goals.
- Mentored management staff on effective training techniques and employee engagement strategies.
- Traveled to other stores to help build their teams and operations.
- Streamlined onboarding processes, reducing time-to-competence for new hires significantly.
- Analyzed training program outcomes, adjusting content based on feedback and performance metrics.
- Collaborated with senior leadership to align training initiatives with strategic business priorities.
- Empowered employees with personalized coaching sessions, equipping them with tools for success in both their personal lives and professional careers.
- Boosted customer satisfaction by providing ongoing staff training on best practices in customer service.
- Collaborated with department heads to identify areas of improvement and develop targeted training solutions.
- Did all store functions such as scheduling, ordering, and hiring.
- Have a great understanding of P+ls, and food costs
Assistant Store Manager
Panera Bread
02.2012 - 07.2016
- Supervised daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and developed team members on best practices for food safety and customer engagement.
- Implemented inventory management processes to reduce waste and optimize stock levels.
- Conducted regular performance evaluations to identify growth opportunities for staff members.
- Analyzed financial reports to monitor budget adherence and recommend cost-saving strategies.
- Led recruitment efforts to build a high-performing team aligned with company values and culture.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Assistant Store Manager
Papa John's Pizza
03.2009 - 04.2011
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Education
Associate of Science - Digital Communications And Media
University of Phoenix
Tempe, AZSkills
- Training delivery
- Staff development
- Curriculum design
- Employee engagement
- Strategic thinker
- Coaching and mentoring
- Adaptive learning
- Leadership training
- Inventory management
- Budget management
Certification
I am Serv Safe Certified. I also was nationally certified by the Arby's corporation as a training Manager for their restaurants.
Timeline
Certified Training General Manager
Arby's Restaurant
04.2014 - 04.2026
Assistant Store Manager
Panera Bread
02.2012 - 07.2016
Assistant Store Manager
Papa John's Pizza
03.2009 - 04.2011
Associate of Science - Digital Communications And Media
University of Phoenix