Jose Munoz
Jurupa Valley,CA
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Sales Representative
Metro By T-Mobile
10.2023 - Current
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Provided comprehensive training on product offerings to new team members for optimal performance in sales roles.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Delivery Expert
Villagrana Logistics
06.2023 - 09.2023
- Adhered strictly to traffic laws and company policies while driving, minimizing risks associated with accidents or violations.
- Kept vehicles clean and well-maintained both inside-out, reflecting positively on the company''s brand image when making deliveries.
- Utilized company software effectively for tracking orders, updating customer information, and managing schedules efficiently.
- Provided constructive feedback on processes or systems improvements that could enhance overall delivery operations.
- Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
General Merchandising Expert
Target
08.2022 - 05.2023
- Captain of the GM area known as the E Block sector of the Target store
- Processed of inbound deliveries by pushing product vehicles to the sales floor ensuring fully stocked aisles to fill guests needs
- Demonstrated leadership skills in managing projects from concept to completion. Managed backroom location consisting of backstocking items, as well as, pulling items from the back to fill emptied shelves or specific guest requests
- Assess whether guests are in need of help and provide them my knowledge of the area and store overall in order to improve their experience
- Fulfillment trained - includes rounding up items around the store in a timely manner to complete online drive-up orders
- Cashier trained- working the register in a welcoming and friendly fashion, making the guest feel special as they are rung up in a timely manner that keeps the line moving
- Wave certified.
Barista and Closing Manager
Platform 909
07.2022 - 11.2022
- Responsible for the closing of the restaurant, including the wiping down of tables and chairs, wrapping and putting away of perishable ingredients, and final overall cleanliness inspection before the start of operation hours the following day
- Responsible for the handling of cash to be used during operation hours, including its transition from register to safe-room, including the reporting of profits and tips for the transactions made throughout business hours
- Memorizing the staple food and drink recipes, with an ability to learn new seasonal recipes on the fly, Including the creativity to come up with drink ideas for seasonal menus
- Overall night-time manager responsibilities that ensured the establishment was clean, fully stocked, lights turned off, and security system engaged until the opener arrived the following morning ready to serve guests.
Server and Cashier
Casa Diaz
11.2021 - 02.2022
- Responsible for the opening of the restaurant, including the set up of tables, applying ice to soda machine and salsa bar, and final overall cleanliness inspection before the start of operation hours
- Responsible for the handling of cash to be used during operation hours, including its transition from safe-room to registers
- Took food orders from customers and processed payments both for takeout and dine-in customers
- Waited tables which included the taking of orders and bringing their food and drinks with friendly and efficient customer service.
Dispatcher and Accounts, receivable administrator
A. Rodriguez Transport
06.2020 - 10.2021
- Scheduled truck drivers, delivery vehicles, and ideal delivery window/timeframes as necessary
- Accepted and made business client phone calls as well as emails to coordinate delivery schedules and logistics
- Overseeing, cash application process
- Maintaining accounting ledgers by verifying and posting account transactions.
Education
Bachelor of Arts - Political Science
California State University - San Bernardino
San Bernardino, CA 05.2020 - 05.2022
Political Science
Victor Valley College
Victorville, PA 02.2017 - 05.2020
Skills
Payment Processingundefined
Additional Information
- AWARDS , Dean’s Honors List, CSU San Bernardino (Fall 2020) Dean’s Honors List, CSU San Bernardino (Spring 2021) Dean’s Honors List, CSU San Bernardino (Fall 2021) Dean’s Honors List, CSU San Bernardino (Spring 2022)
Timeline
Sales Representative
Metro By T-Mobile
10.2023 - Current
Delivery Expert
Villagrana Logistics
06.2023 - 09.2023
General Merchandising Expert
Target
08.2022 - 05.2023
Barista and Closing Manager
Platform 909
07.2022 - 11.2022
Server and Cashier
Casa Diaz
11.2021 - 02.2022
Dispatcher and Accounts, receivable administrator
A. Rodriguez Transport
06.2020 - 10.2021
Bachelor of Arts - Political Science
California State University - San Bernardino
05.2020 - 05.2022
Political Science
Victor Valley College
02.2017 - 05.2020