Jose Reyes
Redwood City,CA
Summary
Professional with strong background in resident relations, adept at fostering positive interactions and resolving conflicts efficiently. Recognized for excellent communication, problem-solving abilities, and adaptability to changing needs. Proven track record in team collaboration, ensuring smooth operations and achieving results through effective relationship management. Highly reliable, with skills in customer service, conflict resolution, and organizational tasks.
Overview
20
20
years of professional experience
Work History
Resident Relations Coordinator
Carreers Strategies
Palo Alto, CA
02.2026 - Current
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Completed annual rent calculations using housing database software.
- Generated leads for sales and rental properties through cold calls and referrals.
- Coordinated appointments to show marketed properties.
- Maintained detailed records of resident interactions, utilizing data-driven insights to inform decision-making processes.
- Assisted with lease renewals by maintaining positive relationships with current tenants while addressing any concerns or unmet expectations proactively before they escalated into larger issues.
Leasing Assistant
LHH Recruitment Solution
Palo Alto, CA
06.2025 - 10.2025
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Greeted clients, showed apartments, and prepared leases.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected rent and tracked resident payments and information in computer system.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Enhanced property appeal with timely coordination of maintenance requests and follow-up on work orders.
- Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
REAL ESTATE SALES AGENT
Intero Real Estate
Menlo Park, CA
02.2019 - 04.2025
- Negotiated favorable deals for clients by building strong relationships with property owners and developers.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Maximized exposure for listed properties through collaboration with other agents and strategic marketing via social media, email campaigns, and traditional methods.
- Provided expert guidance on market trends, property appraisals, and investment opportunities.
- Conducted property showings, open houses, and staging to attract buyers and sellers.
- Ensured seamless transactions by reviewing contracts, coordinating with title companies, and advising clients on financing options.
- Delivered exceptional customer service, assisting buyers and sellers throughout the negotiation and escrow process.
SALES MANAGER
AT&T Mobility
Milpitas, USA
05.2006 - 11.2018
- Built and maintained relationships with small business clients in the San Francisco Bay Area.
- Led and motivated retail teams to exceed sales targets and operational goals.
- Provided expert customer service, handling sales, billing, troubleshooting, and technical support.
- Managed inventory, store operations, and compliance with AT&T standards.
- Trained and mentored sales representatives, driving increased revenue and customer satisfaction.
- Collaborated with Apple during iPhone launches and developed strategies to expand customer base, achieving a 20% sales increase.
- Consistently exceeded monthly sales goals, surpassing targets by 150% regularly.
Education
High School Diploma -
Woodside High School
Woodside, CA06-2021
Real Estate License -
De Anza College
Cupertino, CA12-2018
Skills
- Bilingual in English and Spanish
- Skilled in Negotiation
- Experienced with CRM Platforms
- Property Management
- Great Customer Service
- Lead Generation Calls
- Strong organizational skills
- Strategic Client Acquisition
- Adaptability
- Market Value Assessment
- Purchase Qualification
- Lead Management Strategies
- Excellent teamwork
- Excellent written communication
- Team building
- Leasing and sales
- Problem-solving aptitude
- Yardi Voyager CRM
- Analytical thinking
LANGUAGES
Spanish
Native or Bilingual
Timeline
Resident Relations Coordinator
Carreers Strategies
02.2026 - Current
Leasing Assistant
LHH Recruitment Solution
06.2025 - 10.2025
REAL ESTATE SALES AGENT
Intero Real Estate
02.2019 - 04.2025
SALES MANAGER
AT&T Mobility
05.2006 - 11.2018
High School Diploma -
Woodside High School
Real Estate License -
De Anza College