
Results-driven Account Manager with expertise in client satisfaction, lead generation, and effective communication. Proven ability to nurture relationships and enhance client retention in the Medicare plan sector. Bilingual in English and Spanish. Seeking to be an asset in a company that will utilize my experience, knowledge, and training.
Managed client accounts to ensure satisfaction and retention and explained plan to new clients in efforts to help them understand the benefits of being enrolled in our ProCare plan. Completed day-to-day activities such as census reports, and filtered the list in order to see who qualifies or is best fit for the plan. Also visited various nursing homes and dealt with staff in order to have complete communication with them as to the same.
Presented product features and advantages to potential customers during sales meetings in their homes as well as in meetings in community centers and in senior living centers. Enroll clients into the plans that Amerigroup had available. Visited providers of all kinds - dentists, acupuncturists, primary care doctors, etc.