CLAUDIA CELAYA
Mesquite,TX
Overview
9
9
years of professional experience
Work History
Distributor
UPS
Dallas, TX
07.2023 - Current
- Streamlined distribution processes for improved efficiency and reduced delivery times.
- Developed strong relationships with key accounts, leading to increased repeat business.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Contributed to increased productivity by working effectively in high-pressure situations.
Dispatcher (Hybrid)
W.W. Rowland Trucking
Dallas, TX
04.2022 - 06.2023
- Planned, organized and managed work of drivers and staff to accomplish consistent work within organizational standards.
- Directed dispatching, routing and tracking of 25+ fleet vehicles.
- Completed daily logs for management review.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
CSR (Remote)
CSC Service Works
Irving, TX
09.2019 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Service Coordinator/Dispatcher (Hybrid)
PCFSS LLC
DeSoto, TX
01.2017 - 10.2019
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Developed productive working relationships with churches, schools, government agencies and charitable organizations.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
Dispatcher/CSR
Dallas 311
Dallas, TX
06.2015 - 06.2017
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Directed dispatching, routing and tracking of 25+ fleet vehicles.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Evaluated and adjusted over 25+ routes based on daily needs, available workers, traffic hazards and weather conditions.
- Received new orders, prepared documentation and assigned personnel.
Education
High School Diploma -
Forney High School
Forney, TX05.2012
Skills
- Issue and Complaint Resolution
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Multi-Line Phone Systems
- Message and Work Order Transfer
- Work Order Preparations
- Critical Thinking
Languages
Spanish
Timeline
Distributor
UPS
07.2023 - Current
Dispatcher (Hybrid)
W.W. Rowland Trucking
04.2022 - 06.2023
CSR (Remote)
CSC Service Works
09.2019 - 01.2021
Service Coordinator/Dispatcher (Hybrid)
PCFSS LLC
01.2017 - 10.2019
Dispatcher/CSR
Dallas 311
06.2015 - 06.2017
High School Diploma -
Forney High School