Jose Reynoso
Sierra Vista,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
4
4
years of professional experience
1999
1999
years of post-secondary education
Work History
Front Desk Agent
Comfort Inn & Suites
Benson, Arizona
02.2023 - 09.2026
- Greeted guests warmly upon arrival and checked in visitors efficiently.
- Managed room assignments and ensured guest preferences were met promptly.
- Handled guest inquiries and resolved concerns with professionalism and care.
Maintenance Technician
Comfort Inn & Suites
Benson, Arizona
02.2023 - 09.2025
- Performed routine inspections on HVAC systems and plumbing fixtures.
- Repaired and replaced electrical fixtures throughout the hotel.
- Conducted preventative maintenance on appliances and equipment.
- Greeted guests warmly upon arrival and checked in visitors efficiently.
- Managed room assignments and ensured guest preferences were met promptly.
- Handled guest inquiries and resolved concerns with professionalism and care.
- Processed payments and managed cash drawer accurately throughout shifts.
- Utilized reservation software to confirm bookings and modify guest details seamlessly.
- Provided local area information and recommendations to enhance guest experiences.
- Maintained front desk cleanliness and organization for a welcoming environment.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Resolved customer complaints promptly and courteously.
- Inputted guest information into computer system accurately and securely.
- Processed payments accurately and efficiently.
- Managed cash drawer responsibly throughout shift.
Education
Buena High School
Sierra Vista , AzSkills
Maintenance technician customer service representative manager for convenient stores
- Communication
- Decision-making
- PPE compliance
- Problem resolution
- Microsoft Word
- Analytical thinking
- FLUENT IN [LANGUAGE]
- Critical thinking
- Flexible and adaptable
- Calm under pressure
- Computer skills
- Organization and time management
Languages
Spanish
Native/ Bilingual
Affiliations
- I like gardening and motorcycle rides on my off time
References
References available upon request.
Timeline
Front Desk Agent
Comfort Inn & Suites
02.2023 - 09.2026
Maintenance Technician
Comfort Inn & Suites
02.2023 - 09.2025
Buena High School