Rebecca Jeanbaptiste
Morrisville,PA
Summary
Friendly candidate with a passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual experienced in taking reservations, assigning rooms, and handling payments. Possesses in-depth knowledge of travel planning software and excels at multitasking. Actively seeking a full-time position that offers professional challenges to utilize strong interpersonal skills, excellent time management, and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Aimbridge Hospitality
Monmouth Junction, NJ
01.2022 - Current
- Procient in handling check-ins, reservations, and guest inquiries
- Proven ability to remain calm and professional in high pressure situations.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Education
High School Diploma -
Nottingham High school
Hamilton, New Jersey06.2016
Skills
- English
- Professional customer service representative with 2 years of experience in assisting customers, resolving issues, and ensuring satisfaction Strong communication and problem-solving skills to provide excellent service and build positive customer relationships
- Communication
- Problem solving
- Flexibility
- Teamwork
- Multitasking
- Patience
- Active listening
Birthdate
02/18/98
Personal Information
- Title: Customer Service
- Nationality: Jamaican
Timeline
Front Desk Agent
Aimbridge Hospitality
01.2022 - Current
High School Diploma -
Nottingham High school