JOSE RIOS
McAllen,USA
Summary
Experienced Customer Service Representative with a strong background working at ContactPoint 360, Cognizant, and TTEC. Proven expertise in managing high-volume customer interactions, resolving issues efficiently, and ensuring client satisfaction. Skilled in using CRM systems, handling escalations, and meeting performance metrics in dynamic environments. Recognized for excellent communication, problem-solving abilities, and a commitment to delivering exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Cognizant
09.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Teleperformance
CONTACT POINT 360
05.2023 - 09.2024
- Answered constant flow of customer calls with minimal wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Processed customer service orders promptly to increase customer satisfaction
Assistant Manager
SOCCER SHOPPE
01.2020 - 08.2023
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Reviewed sales and gross profit report to assess company efficiency
- Mentored team members to enhance professional development and accountability in workplace
Teleperformance
TTEC
09.2022 - 05.2023
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Worked effectively in fast-paced environments
- Delivered prompt service to prioritize customer needs
- Increased efficiency and performance by monitoring team member productivity and providing feedback
Education
High School Diploma -
Thomas Jefferson High School
Pharr, TXSkills
- Persuasive Communication
- Communications Strategies
- Client Management
- Call Control
- Customer Satisfaction
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Cognizant
09.2024 - Current
Teleperformance
CONTACT POINT 360
05.2023 - 09.2024
Teleperformance
TTEC
09.2022 - 05.2023
Assistant Manager
SOCCER SHOPPE
01.2020 - 08.2023
High School Diploma -
Thomas Jefferson High School
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