Jose Rivera Romero
San Juan Capistrano,CA
Summary
Enthusiastic team player with experience in customer service roles. Skilled in identifying customer needs and collaborating with coworkers to resolve issues. Committed to improving service delivery and achieving high customer satisfaction.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Mollies
Salvador Garcia owner
San Juan Capistrano, CA
06.2022 - 09.2026
- Identified customer needs to enhance service delivery, resulting in increased customer satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Collaborated with coworkers to achieve goals and resolve product-related issues, improving overall team efficiency.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Executed day-to-day duties with accuracy and efficiency.
- Maintained updated knowledge through continuing education and advanced training.
- Proposed innovative ideas and solutions that improved team performance and project outcomes.
Server
Ruby's Diner
San Juan Capistrano, CA
01.2018 - 08.2020
- Ensured customer satisfaction through attentive service and personalized interactions.
- Delivered exceptional customer service in fast-paced diner environment, enhancing guest experience.
- Expressed enthusiasm to engage guests and enhance their dining experience. and knowledge about restaurant's menu and products.
- Upheld high service standards while collaborating with co-workers to enhance communication and teamwork.
Education
High School Diploma -
Capistrano Valley High School
Mission Viejo, CA06-2021
Skills
- Customer service
- Client relationship management
- Task prioritization
- Team collaboration
- Problem solving
- Analytical thinking
- Critical thinking
- Multitasking
- Communication skills
- Enthusiasm for learning
Languages
English
Professional
Spanish
Professional
Timeline
Mollies
Salvador Garcia owner
06.2022 - 09.2026
Server
Ruby's Diner
01.2018 - 08.2020
High School Diploma -
Capistrano Valley High School