Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jose R. Lago Jr.

Miami,FL

Summary

Reliable professional recognized for exceptional punctuality and commitment to customer service. Strong ability to maintain a positive attitude in high-pressure environments. Eager to collaborate with first responders to effectively manage emergency situations and ensure public safety.

Overview

31
31
years of professional experience

Work History

Case Manager Specialist

Self Employed
Miami, FL
05.2013 - Current
  • Collaborate effectively with network partners, clients, and legal offices.
  • Evaluated and monitored client progress towards established goals and objectives.
  • Assessed client needs and developed personalized care plans for diverse populations.

Financial Consultant

Wachovia Bank
Miami, FL
06.2009 - 05.2013
  • Established and upheld exceptional customer service standards to enhance client satisfaction.
  • Communicated regularly with clients via phone calls or emails regarding updates on their investments or other relevant information about the markets.
  • Educated clients on financial concepts related to investing in order to increase their knowledge base.

Financial Consultant

Washington Mutual Bank
Miami, FL
08.2000 - 06.2009
  • Established and upheld exceptional customer service standards to enhance client satisfaction.
  • Communicated regularly with clients via phone calls or emails regarding updates on their investments or other relevant information about the markets.
  • Educated clients on financial concepts related to investing in order to increase their knowledge base.

Low Voltage Technician

Electracom Inc.
Miami, FL
08.1994 - 08.2000
  • Implemented phone system and voice mail installation alongside comprehensive training
  • Installed low voltage systems including data, voice, and video cabling.
  • Collaborated with project managers to ensure timely system installations.

Education

High School Graduate -

Braddock Senior High School
Miami, FL
06-1994

Some College (No Degree) -

Miami Dade Community College
Miami, FL

Skills

  • Customer service expertise
  • Conflict resolution
  • Problem-solving skills
  • Professional demeanor
  • Energetic attitude

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Case Manager Specialist

Self Employed
05.2013 - Current

Financial Consultant

Wachovia Bank
06.2009 - 05.2013

Financial Consultant

Washington Mutual Bank
08.2000 - 06.2009

Low Voltage Technician

Electracom Inc.
08.1994 - 08.2000

High School Graduate -

Braddock Senior High School

Some College (No Degree) -

Miami Dade Community College

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