Jose Rocha
San Antonio,TX
Summary
Highly efficient Sales Agent well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
1
1
year of professional experience
Work History
Mentor
Charter Communications, Spectrum
07.2023 - Current
- Built a culture of continuous learning within the team by encouraging professional development opportunities, resulting in increased expertise among staff members.
- Delivered impactful presentations at conferences and events, showcasing the company''s products and services effectively.
- Created an environment conducive to teamwork by encouraging open communication channels among colleagues promoting collaboration towards common goals.
- Addressed challenges head-on by employing problem-solving skills and adapting to evolving circumstances within the industry.
- Conducted regular performance reviews for individual team members, providing constructive feedback for continuous improvement.
- Develop agents to deliver performance expectations to meet sales expectations
- Take care of teams when Supervisor is absent, deliver updates on performance, listen to calls and provide feedback, do side by side coaching's with agents to deliver expectations and push performance
IBS Sales Agent
Charter Communications, Spectrum
09.2022 - Current
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Assisted call-in customers with questions and orders.
- Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
- Exceed expectations in delivering performance
- Assure to deliver Call Flow Expectations in every call
Education
High School Diploma -
Homer Early College High School
Brownsville, TX02.2021
Skills
- Product Sales
- Order Processing
- Time Management
- Sales Training
- CSG
- AgentOS
- SM360
- Flexible Schedule
- Customer Service
- Excellent People Skills
- Sales Goals Attainment
- Sales Expertise
Timeline
Mentor
Charter Communications, Spectrum
07.2023 - Current
IBS Sales Agent
Charter Communications, Spectrum
09.2022 - Current
High School Diploma -
Homer Early College High School
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