Jose Rodriguez
Midland,TX
Summary
Proven Field Service Technician with a track record of excellence in troubleshooting and repair, demonstrated at Kodiak Gas Services. Skilled in customer service, adept at providing training and mentoring. Known for enhancing customer satisfaction and efficiently resolving service issues, leveraging strong multitasking skills for high-quality outcomes.
Overview
4
4
years of professional experience
Work History
Field Service Technician
Kodiak Gas Services
12.2023 - 11.2024
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Very Sufficient experience on CAT engines & Ariel Compressors
- 3500-3600 experience
- 3300-3400 experience as well as CG8-12 experience
- Worked on many different size ariel compressors,
Service Coordinator
Discount Tire
05.2023 - 11.2023
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Assessed customer needs and developed solutions to meet needs.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
Cook
Raising Canes
04.2021 - 04.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Education
Ged -
Greenwood High School
Midland, TX05.2023
Skills
- Troubleshooting and repair
- Customer service
- Training and mentoring
- Customer training
Timeline
Field Service Technician
Kodiak Gas Services
12.2023 - 11.2024
Service Coordinator
Discount Tire
05.2023 - 11.2023
Cook
Raising Canes
04.2021 - 04.2023
Ged -
Greenwood High School
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