Jose Rodriguez
East Quogue
Summary
Dynamic and detail-oriented professional with a proven track record at Advance Auto Parts, excelling in customer relations and technical support. Skilled in troubleshooting and part replacement, I implemented successful promotional strategies that boosted sales performance while fostering loyalty through exceptional service and teamwork.
Experienced with inventory management and customer service in retail parts settings. Utilizes problem-solving skills to streamline processes and enhance customer satisfaction. Track record of maintaining product knowledge to assist clients effectively.
Overview
6
6
years of professional experience
Work History
Retail Parts Professional
Advance Auto Parts
01.2022 - Current
- Handled customer inquiries and resolved issues in a timely manner, fostering positive relationships and repeat business.
- Assisted customers with part selection, ensuring the proper fit and function for their specific vehicle needs.
- Implemented promotional strategies that increased overall sales performance within the department.
- Managed special orders for hard-to-find items, exceeding customer expectations and building loyalty.
- Provided technical support for customers seeking guidance on installation or usage of purchased parts.
- Conducted regular inventory audits for accurate record-keeping and loss prevention measures.
Park Maintenance
Suffolk County Parks
04.2021 - 09.2021
- Assisted in park maintenance tasks for improved cleanliness, safety, and overall appearance of the park.
- Supported maintenance team in preserving parks'' natural beauty through litter removal, landscaping efforts, and trail upkeep.
- Demonstrated strong attention to detail while conducting routine maintenance checks on all park attractions, ensuring optimal performance and guest satisfaction.
Automotive Technician
Buzz Chew Chevrolet Cadillac
05.2019 - 03.2020
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Education
Associate of Applied Science - Electrical Technology
Suffolk County Community College
Selden, NY05-2026
High School Diploma -
Hampton Bays High School
Hampton Bays, NY06-2019
Skills
- Store maintenance
- Problem-solving skills
- Team collaboration
- Attention to detail
- Time management
- Replacing parts
- Troubleshooting skills
Accomplishments
- Supervised team of five staff members.
- Built productive, successful team using key training and development strategies.
- Documented and resolved various issues with vehicles which led to fast and exceptional service.
Languages
English
Native or Bilingual
Spanish
Professional Working
Interests
- Gardening
- I like working with my hands and fixing things
- Strategy Games
- Studying History
- 3D Printing
- Enjoy hobbies that combine physical activity with outdoor exploration
Timeline
Retail Parts Professional
Advance Auto Parts
01.2022 - Current
Park Maintenance
Suffolk County Parks
04.2021 - 09.2021
Automotive Technician
Buzz Chew Chevrolet Cadillac
05.2019 - 03.2020
Associate of Applied Science - Electrical Technology
Suffolk County Community College
High School Diploma -
Hampton Bays High School
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