Jose Rodriguez
Marietta,GA
Summary
Dynamic customer service professional with a proven track record at Penske Truck Leasing, adept at resolving conflicts and enhancing customer loyalty. Recognized for reliability and teamwork, I excel in fast-paced environments, leveraging strong attention to detail to drive efficiency and ensure timely order processing. Committed to fostering positive relationships and achieving business growth.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Penske Truck Leasing
03.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Processing Associate
America’s Thrift Store
01.2024 - 11.2024
- Identified and resolved process issues to drive optimal workflow and business growth.
- Prioritized initiatives to increase success rates of strategic projects.
- Participated actively in department meetings, sharing ideas for enhancing efficiency and effectiveness within the processing team.
- Expedited order processing, ensuring timely delivery of products to clients.
- Maintained excellent professional relationships with colleagues, fostering a positive work environment conducive to collaboration and problemsolving.
- Demonstrated strong attention to detail, catching discrepancies before they impacted overall operations or customer satisfaction.
Education
High School Diploma -
Cobb Horizon
Cobb, GA05.2024
Skills
Customer service skills
Teamwork proficiency
Reliability and dependability
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Penske Truck Leasing
03.2025 - Current
Processing Associate
America’s Thrift Store
01.2024 - 11.2024
High School Diploma -
Cobb Horizon