Jose Roman

Pappadeaux Seafood Restaurant

01.2017 - Current

Cultivated warm relationships with regular customers.
Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Greeted new customers, discussed specials, and took drink orders.
Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Prepared meals efficiently under time constraints for timely service during peak hours.
Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Trained new team members on restaurant procedures, menu items, and performance strategies.
Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.

Summary