Jose Roman
Fairview,NJ
Summary
Success and results-driven hard worker with a proven track record at Sheraton Hotels, excelling in guest relationship building and guest satisfaction. Skilled in inventory management and customer complaint resolution, I enhance guest experiences while maintaining high service standards in fast-paced environments. Strong communicator dedicated to fostering loyalty and satisfaction.
Overview
5
5
years of professional experience
Work History
Head Bartender
Sheraton Hotels
Weehawken, NJ
07.2024 - Current
- Supervised bar operations to ensure compliance with safety and health regulations.
- Developed innovative cocktail recipes, enhancing guest experience and driving repeat business.
- Managed inventory control processes, optimizing stock levels to reduce waste and costs.
- Resolved customer complaints professionally, maintaining high satisfaction ratings in reviews.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Barback
Lynora's
West Palm Beach, FL
01.2024 - 07.2024
- Assisted bartenders in preparing and serving drinks, maintaining high service standards.
- Managed inventory levels by restocking supplies efficiently during peak hours.
- Maintained cleanliness of bar area, ensuring compliance with health and safety regulations.
- Collaborated with team members to deliver exceptional customer service and enhance guest experiences.
Server
Burger & Lobster
New York, NY
05.2021 - 01.2023
- Delivered exceptional customer service in high-volume dining environment.
- Assisted in training new staff on menu offerings and service standards.
- Managed table assignments and reservations to optimize dining flow.
- Collaborated with kitchen staff to ensure timely food delivery and quality control.
Education
High School Diploma -
North Bergen High School
North Bergen, NJ06.2021
Skills
- Customer complaint resolution
- Guest relationship building
- High-volume service efficiency
- Cleanliness and sanitation standards
- Team collaboration techniques
- Time management skills
- POS system proficiency
- Strong communication skills
- Customer service
- Suggestive selling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Head Bartender
Sheraton Hotels
07.2024 - Current
Barback
Lynora's
01.2024 - 07.2024
Server
Burger & Lobster
05.2021 - 01.2023
High School Diploma -
North Bergen High School