Jose Romero
San Francisco,USA
Summary
Highly accomplished professional experienced in residential and commercial property management. Adept at managing a portfolio of properties, developing sound business plans, and delivering exceptional customer service. Proven track record of success in maintaining high occupancy rates and achieving revenue targets.
Results-driven professional prepared to bring blend of strategic vision and hands-on leadership to dynamic organization. Background includes managing multiple regions, driving operational improvements, and spearheading initiatives that align with company goals. Known for fostering team collaboration and consistently achieving results, with core skills in leadership and strategic planning.
Overview
10
10
years of professional experience
Work History
Affordable and Conventional Regional Manager
Legado Companies dba JDC Management
Beverly Hills, CA
11.2023 - 11.2025
- Managed oversight of seven properties across diverse locations in Southern California, including Irvine, Stanton, Hacienda Heights, and Redondo Beach.
- Directed team members in executing property management strategies to optimize operational efficiency.
- Formulated annual budgets for properties within assigned portfolio and ensured achievement of financial objectives through comprehensive analysis of financial statements.
- Oversaw portfolio and community performance to ensure alignment with operational financial and business objectives.
- Directed team of community managers through strategic hiring, training, and performance management aligned with company policies and values.
- Directed staffing strategies to ensure optimal personnel levels at each community.
- Enhanced client satisfaction and retention by delivering timely performance reports and maintaining ongoing communication regarding property status.
- Evaluated and interpreted market data to identify emerging trends influencing portfolio performance.
- Oversaw property appearance and physical standards compliance through regular site and safety inspections.
- Compiled and analyzed various human resources and financial administrative reports.
- Ensured compliance with state, federal, and local laws governing tenant-landlord relations, including fair housing and affordable housing regulations.
- Assisted teams in utilizing Yardi and Entrata software for property management tasks. Supported data entry and maintenance of tenant records. Helped resolve user inquiries related to software functionalities.
Multi-Site Community Manager
FPI Management
San Mateo, CA
07.2022 - 05.2023
- Directed operations for several properties in peninsula area to enhance tenant satisfaction.
- Managed team performance and resource utilization to meet established financial and operational objectives for the property.
- Ensured maintenance of a 4.0 or higher Google star rating to enhance customer satisfaction.
- Contributed to budget formulation by reviewing current and projected marketing data alongside operational reports.
- Implemented efficient processes for rent collection and financial deposits to support accurate monthly financial reporting.
- Ensured accuracy of invoices by reconciling work performed and products purchased, while confirming validity of insurance certificates.
- Managed budget compliance to ensure expenditures remained within approved limits while overseeing petty cash fund maintenance.
- Oversaw the lease enforcement process by evaluating and approving applications for prospective residents. Directed the implementation of discounts and renewal leases to enhance resident satisfaction. Conducted periodic inspections of apartments to maintain property standards. Managed compliance with notice requirements and executed eviction procedures when required. Administered the collection of late fees and additional charges as outlined in lease agreements.
Community Manager
GoldrichKest
San Jose, CA
03.2020 - 06.2022
- Directed comprehensive management of over 300 apartment community homes.
- Executed TIC assessments to evaluate annual rates for tenants, ensuring adherence to recertification requirements.
- Spearheaded delinquency reduction initiatives, resulting in a significant decrease from 30% to 8% within six months.
- Developed and implemented comprehensive marketing strategies to drive apartment sales and increase visibility.
- Assisted in managing project budgets and processing invoices for community initiatives. Supported collaboration with vendors to enable prompt payment processing.
- Achieved and maintained occupancy levels exceeding 95% through strategic lease renewal initiatives.
- Oversaw and guided a team of 12 staff members, including maintenance personnel, to ensure operational efficiency.
- Collected monthly rental fees, late fees, and deposits. Assisted in addressing delinquent rents and executing evictions in compliance with state and local regulations.
- Contributed to budget preparation and execution. Assisted in crafting financial and variance reports. Supported forecasting of accounts payable and receivable. Offered insights for pricing strategy adjustments.
Leasing Manager
Millcreek Residential
San Jose, California
10.2018 - 02.2020
- Analyzed market trends to adjust rental pricing and maintain competitive positioning in the local market.
- Streamlined lease administration processes, reducing turnaround time for lease agreements and renewals.
- Conducted regular property inspections to assess condition and identify areas for improvement or repair.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Assisted property managers with budget preparation and expense tracking, optimizing resource allocation across the entire portfolio of managed properties.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Implemented innovative advertising campaigns to showcase available properties, attracting prospective tenants more efficiently than competitors'' methods.
Leasing Consultant
Equity Residential
San Francisco, CA
02.2016 - 09.2018
- Trained new leasing staff on procedures, software systems, and customer service best practices.
- Analyzed market trends to adjust pricing strategies and enhance competitiveness of leasing offerings.
- Implemented process improvements that streamlined application processing time, increasing efficiency.
- Resolved tenant concerns promptly, enhancing overall satisfaction and fostering positive relationships.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected rent and tracked resident payments and information in computer system.
- Developed strong relationships with local businesses, creating partnerships that benefited both parties.
- Distributed and followed up on tenant renewal notices.
- Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
- Conducted market research to ensure competitive pricing and offerings in leasing market.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Conducted property tours for potential tenants, showcasing amenities to increase leasing interest.
Education
J.D. - Law
Regent University
Virginia Beach, VAMaster's Degree - Management
Holy Names University
Oakland, CA12.2021
Bachelor of Arts - Accountancy
Arizona State University
Phoenix, AZ06.2012
Skills
- Asset management
- Regulatory compliance
- Property operations
- Staff training and development
- Real estate law
- Yardi, CRM, OneSite, Entrada, Realpage, Knock, AppFolio, Realpage Ops,
- Organizational skills
- Adaptability and flexibility
- Multi-family property management
- Financial budgeting and reporting
LANGUAGES
Spanish
Accomplishments
Lease property from 30% to 95% leased
Retention of residents at 80%
Decreased Delinquency by 60%
Saved $5k savings per month on monthly contracts
Timeline
Affordable and Conventional Regional Manager
Legado Companies dba JDC Management
11.2023 - 11.2025
Multi-Site Community Manager
FPI Management
07.2022 - 05.2023
Community Manager
GoldrichKest
03.2020 - 06.2022
Leasing Manager
Millcreek Residential
10.2018 - 02.2020
Leasing Consultant
Equity Residential
02.2016 - 09.2018
Master's Degree - Management
Holy Names University
Bachelor of Arts - Accountancy
Arizona State University
J.D. - Law
Regent University