Jose Rosales
Quartz Hill,CA
Summary
Restaurant general manager with long-term experience leading daily operations, guest service, staffing, and team development. Manages up to 160 team members and drives P&L performance through cost control across food, liquor, and labor. Oversees inventory variance, scheduling, forecasting, and training to deliver consistent service and efficient operations.
Overview
37
37
years of professional experience
Work History
General Manager
Buffalo Wild Wings
Burbank, CA
09.2014 - Current
- Oversaw all aspects of restaurant operations, including following procedures.
- Analyzed and responded to P&L inquiries to support decision-making.
- Oversaw management of food inventory and quality control., liquor & labor cost.
- Managed ordering process for liquor and bar supplies to maintain stock levels.
- Supervised ordering of food and paper supplies for restaurant operations. & paper supplies.
- Managing up to 160 team members 5 Managers
- Management Labor & forecast Weekly Sales
- Conducted hiring and training sessions for new team members to ensure effective onboarding.
General Manager
Carino's Italian Downey CA
Downey, CA
02.2005 - 09.2014
- Oversaw all aspects of restaurant operations.
- Managed food, liquor, and labor costs to maintain budget efficiency.
- Created weekly staff schedules to ensure optimal coverage and service levels.
- Hired and trained new team members while performing various operational tasks to support restaurant functions.
- Provided exceptional guest service for all guests.
- Managing up to 80 team members
- Labor & sales forecast.
- Ordering food & paper supplies.
- Ordering liquor & bar supplies.
Kitchen manager/ General Manager
Coco's Restaurants
Culver City, CA
12.2000 - 02.2005
- Back of the house and front of the house operations.
- Managed labor, food, and bar costs to optimize budget and maximize profitability.
- Ordered food and liquor supplies to support menu offerings and maintain inventory levels.
- Maintained cleanliness of kitchen and dining areas to ensure compliance with health and safety standards.
- Hired & trained new employees.
- Monitored customer satisfaction levels through feedback and service.
- Daily, weekly and monthly inventories.
- Insured compliance with all ABC laws. Etc.
Crew Member/General Manager
McDonald's Restaurant
Los Angeles, CA
11.1989 - 12.2000
- Managed the entire operation of the restaurant.
- Compiled profit and loss statements to assess financial performance.
- Tracked food and labor costs to maintain budgetary compliance.
- Hired and trained managers and team members.
- Food ordering.
- Verified cash deposits.
- Conducted follow-up communications to ensure team alignment and engagement.
Education
Computer programming
La Trade Tech College
Los Angeles01-2000
H.S. Diploma -
Los Angeles High School
Los Angeles, CA01-1988
Certificate -
McDonald's Hamburger University
Chicago, ILSkills
- Cash handling
- Cost management
- Budgeting and cost control
- Inventory management
- Supply ordering processes
- Food safety compliance
- Operations oversight
- POS systems expertise
- Retail sales strategies
- Staff scheduling
- Team leadership
- Staff development
- Training development
- Guest relations management
- Employee engagement
- Cash handling
- Problem solving skills
- Budgeting and cost control
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
General Manager
Buffalo Wild Wings
09.2014 - Current
General Manager
Carino's Italian Downey CA
02.2005 - 09.2014
Kitchen manager/ General Manager
Coco's Restaurants
12.2000 - 02.2005
Crew Member/General Manager
McDonald's Restaurant
11.1989 - 12.2000
Computer programming
La Trade Tech College
H.S. Diploma -
Los Angeles High School
Certificate -
McDonald's Hamburger University