Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Jose Salgado

Houston,TX

Summary

Skilled Deskside Support Technician bringing relevant experience in troubleshooting hardware, software, and networking issues. Strengths include clear communication skills, ability to adapt to new technologies quickly and high-level customer service. Notable impact made by improving user satisfaction and system performance in previous roles.

Overview

5
5
years of professional experience

Work History

Deskside Support Technician

Reedsmith LLP
Houston, TX
09.2022 - Current
  • Diagnosed and resolved hardware and software faults across multiple platforms including Windows OS and Mac OS X.
  • Developed technical documentation such as standard operating procedures and knowledge base articles.
  • Performed system upgrades, patch management and virus protection activities.
  • Suggested alternative solutions when appropriate to meet customer needs and expectations.
  • Managed inventory of IT equipment including laptops, desktops and peripherals.
  • Provided remote desktop support using remote administration tools such as TeamViewer.
  • Tested new hardware and software components to ensure compatibility with existing systems.
  • Coordinated with vendors (Cisco, Dell, APC & Xerox) for obtaining replacement parts or repairs when needed.
  • Ensured all meetings requiring IT assistance with Zoom, Teams, and Webex got set up in a timely manner.
  • Installed and configured all network printers in the office.
  • Utilized ticketing systems to track and prioritize support requests, improving response times and resolution rates.
  • Monitored all network equipment on site and was the first point of contact to resolve any issues in the server room.
  • Managed company-owned and employee-owned mobile devices via Intune.

Windows Service Desk Support Technician

CGG
Houston, TX
09.2019 - 09.2022
  • Training Service Desk personnel to assist with audio visual equipment in conference rooms.
  • Responded to and resolved support tickets promptly, providing the best quality of service possible. Was graded based on user surveys.
  • Assisted with office moves and installation of laptop/desktop workstations
  • Extensive knowledge of Windows hardware, RAM upgrades, hard drive upgrades, video card installations, and troubleshooting.
  • Imaging of laptops and workstations through SCCM.
  • Extensive knowledge of Active Directory collections and user accounts.
  • Creation of documentation for IT website portal.
  • Worked closely with software packager to create collections for conferencing software: Zoom, WebEx, GoToMeeting, and Microsoft Teams.
  • Primary point of contact for equipping new hires with appropriate desk setup, patched in network ports as needed.
  • Worked closely with Dell to escalate tasks and dispatch equipment, as needed.
  • Assisted with Mitel IP deskphone and voicemail setup in MiCollab console.
  • Enrolled company-owned and employee-owned cellphones to the Intune Company Portal.

Education

Associate of Science - Computer Science

Houston Community College
Houston, TX

Skills

  • Software configuration
  • Mobile Device Management
  • Hardware Installation
  • Incident Management
  • IT Security Management
  • Application installations
  • Video Conferencing

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Deskside Support Technician

Reedsmith LLP
09.2022 - Current

Windows Service Desk Support Technician

CGG
09.2019 - 09.2022

Associate of Science - Computer Science

Houston Community College

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Jose Salgado