Jose Suarez
Bell,USA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide clients with a superior quality customer experience. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with clients.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Ben Bridge Jeweler
11.2017 - Current
- Provided a professional and welcoming customer experience both on the phone and in store.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Participated in team meetings and watch brand specific training sessions regularly for continuous professional development within the industry.
- As a Rolex Liaison I coached sales associates in product specifications and selling techniques to meet Rolex standards, significantly increasing customer satisfaction ratings.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Checking and approving employee timecard changes.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Helped clients create custom orders and followed up through completion.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Took in client repairs, followed up on estimates and sold them on our repair services.
- Sold clients lifetime warranties on their purchases.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Maintaining a clean and presentable sales floor.
- Setting up merchandise displays and cases for opening shifts and pulling merchandise for closing shifts.
Sales Associate
Helzberg Diamonds
11.2014 - 11.2017
- Providing customer service
- Maintaining a clean and presentable sales floor
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Collaborated with team members to achieve monthly sales targets.
- Constantly seeking new ways to improve and exceed customer service expectations
- Custodial duties
Education
High School Diploma - Class of 2012, Honors Classes
Bell High School
Bell, CA01.2012
Skills
- Effective communicator
- Experience working with luxury merchandise
- Customer experience
- Team player
- Sales expertise
- Relationship building and management
- Positive Attitude
- Accountable
- Problem-solving aptitude
- Quick learner
- Capable Multitasker
- POS systems operations
Accomplishments
Over 6 Million Dollars in Sales with Ben Bridge Jeweler
Certification
A.J.P. (Applied Jewelry Professional) with G.I.A.
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Ben Bridge Jeweler
11.2017 - Current
Sales Associate
Helzberg Diamonds
11.2014 - 11.2017
High School Diploma - Class of 2012, Honors Classes
Bell High School
Similar Profiles
Matthew VermeerMatthew Vermeer
Operations - Sales Director at Ben Bridge JewelerOperations - Sales Director at Ben Bridge Jeweler
Leighton EbertLeighton Ebert
Facilities Manager at Ben Bridge JewelerFacilities Manager at Ben Bridge Jeweler
Minodora IordacheMinodora Iordache
Sales Associate at BEN BRIDGE JEWLERSales Associate at BEN BRIDGE JEWLER