Jose Suraez
Miami,FL
Summary
Dynamic Supervisor at Soya Sushi Bar with a proven track record in training and mentoring staff, enhancing customer service, and optimizing workflow efficiency. Skilled in decision-making and process improvement, I successfully elevated customer satisfaction through effective problem-solving and operational oversight. Committed to fostering a high-performing team environment. Offering strong foundation in leadership and team coordination, with passion for learning and developing in supportive environment. Contributes proactive approach to problem-solving and conflict resolution, combined with ability to quickly grasp new concepts and procedures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Supervisor
Soya Sushi Bar
02.2023 - Current
- Trained and mentored staff on sushi preparation techniques and customer service protocols.
- Coordinated team schedules to enhance workflow efficiency during peak hours.
- Monitored inventory levels, facilitating timely restocking of supplies and materials.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Trained new team members on operational procedures and equipment usage.
- Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
Education
High School Diploma -
American Academy
Miami, FLSkills
- Training and mentoring
- Staff management
- Customer service
- Decision-making
- Process monitoring and improvement
- Schedule development
Certification
Servsafe Certified
Food Hander Card
CPR Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
Soya Sushi Bar
02.2023 - Current
High School Diploma -
American Academy