Jose Torres
Los Angeles,CA
Summary
Bilingual Social Work student with strong experience in high-pressure, community-oriented settings. Skilled in navigating complex client dynamics through verbal de-escalation and culturally competent service. Committed to delivering person-centered support to diverse populations while maintaining professional integrity and operational reliability.
Overview
4
4
years of professional experience
Work History
Combo Clerk
Northgate Gonzlez Markets
South Gate, California
10.2025 - Current
- Demonstrated interpersonal adaptability by managing high-stress client interactions across multiple departments, ensuring a supportive and professional environment.
- Proactively identified and mitigated service gaps, utilizing problem-solving skills to ensure community members’ needs were met during peak hours.
- Provided bilingual advocacy for clients, translating complex inquiries and resolving service issues with a focus on rapport-building and long-term retention.
Kitchen Helper
Kazunori
Los Angeles
06.2025 - 10.2025
- Ensured adherence to food safety regulations, minimizing risk of contamination during food handling.
- Coordinated with multidisciplinary team to manage resources effectively, maintaining accuracy and attention to detail under pressure.
Cashier/Front End Assistant
Northgate Gonzlez Markets
Los Angeles
07.2022 - 05.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation effectively.
- Utilized de-escalation techniques to resolve financial discrepancies with integrity.
- Mentored new team members on organizational protocols, promoting professional reliability.
Education
Bachelor of Arts - Social Work
California State University, Los Angeles
Los Angeles, CA06-2027
Associate of Arts - Sociology
East Los Angeles College
Monterey Park, CA06-2023
Skills
- Resource management
- Customer Service
- Multidisciplinary collaboration
- Interpersonal communication
- Bilingual
- Team collaboration
- Problem solving
- Interpersonal
Timeline
Combo Clerk
Northgate Gonzlez Markets
10.2025 - Current
Kitchen Helper
Kazunori
06.2025 - 10.2025
Cashier/Front End Assistant
Northgate Gonzlez Markets
07.2022 - 05.2025
Bachelor of Arts - Social Work
California State University, Los Angeles
Associate of Arts - Sociology
East Los Angeles College