Jose Torres
La Fayette,Kentucky
Summary
Dynamic Assistant Manager at Dollar General with a proven track record in enhancing customer satisfaction and team productivity. Skilled in money handling and team leadership, I implemented inventory systems that reduced discrepancies and fostered a collaborative work environment, resulting in improved operational efficiency and employee engagement.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Assistant Manager
Dollar General
Herdon, KY
02.2026 - Current
- Assisted in daily operations, ensuring efficient store performance and customer service excellence.
- Coordinated staff schedules to optimize coverage during peak hours and enhance team productivity.
- Implemented inventory management systems to streamline restocking processes and reduce stock discrepancies.
- Trained new employees on company policies, procedures, and customer engagement strategies for effective onboarding.
- Resolved customer inquiries and complaints promptly, improving overall satisfaction and loyalty metrics.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Supervisor
Portagrace Manufacturing
Hopkinsville, KY
04.2024 - 08.2025
- Supervised daily production operations, ensuring adherence to safety and quality standards.
- Trained new employees on equipment usage and operational procedures for enhanced productivity.
- Monitored workflow efficiency, identifying areas for process improvement and implementing solutions.
- Conducted regular inspections of machinery to minimize downtime and maintain optimal performance.
- Collaborated with maintenance teams to schedule repairs, reducing equipment failure risks.
- Facilitated team meetings to discuss goals, address concerns, and promote a collaborative work environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Supervisor
Trad North America
Hopkinsville, KY
09.2014 - 03.2024
- Developed training materials that improved onboarding processes for new hires in the production area.
- Analyzed production data to identify trends, assisting in strategic decision-making for resource allocation.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Education
High School Diploma -
Christian County High
Hopkinsville, KYSkills
Customer service
Money handling
Team leadership
Decision-making
Problem-solving
Team motivation
Staff supervision
Team building
Employee scheduling
Certification
Forklift trainer
Timeline
Assistant Manager
Dollar General
02.2026 - Current
Supervisor
Portagrace Manufacturing
04.2024 - 08.2025
Supervisor
Trad North America
09.2014 - 03.2024
High School Diploma -
Christian County High