Summary
Work History
Education
Skills
Languages
Timeline
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Jose Torres-Alvarado

Houston,TX

Summary

Dynamic professional with proven expertise in customer service and strong negotiation skills, honed at Baker Nissan and other leading companies. Excelled in enhancing service quality and upselling, significantly boosting customer satisfaction and referrals. Skilled in CRM software and known for exceptional team cooperation and attention to detail. Achieved notable sales increases through effective deal closing techniques.

Work History

Restaurant Waiter

La Hacienda On The Creek
  • Maintained clean and organized dining areas for optimal guest experience.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Sales Associate

Baker Nissan
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.

Sales Associate

Easy Honda
  • Improved the overall buying experience for each client by offering attentive support during test drives.
  • Utilized a client-focused approach when suggesting potential vehicles that met their unique needs.
  • Increased dealership revenue with effective sales strategies tailored to individual client needs.
  • Prepared purchased vehicles and completed final delivery checks.
  • Responded to customer enquiries via telephone and email.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Education

Cypress Falls Highschool
Houston, TX
06.2021

Skills

  • Customer service
  • Service quality
  • Upselling techniques
  • Strong negotiation skills
  • Deal closing
  • CRM software usage
  • Honest and dependable
  • Attention to detail
  • Team cooperation

Languages

Spanish
Native or Bilingual

Timeline

Restaurant Waiter

La Hacienda On The Creek

Sales Associate

Baker Nissan

Sales Associate

Easy Honda

Cypress Falls Highschool

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Jose Torres-Alvarado