Summary

Overview

Work History

Education

Skills

Languages

Timeline

Jose Ulloa

Anaheim,California

Summary

Personable and results-driven individual with excellent interpersonal skills and positive attitude. Possesses deep understanding of customer service principles, paired with strong problem-solving and communication abilities. Capable of creating impactful customer experiences and fostering team success.
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.

Overview

2

2

years of professional experience

Work History

Customer Service Manager

Tempo Geisha

01.2025 - Current

Took ownership of customer issues and followed problems through to resolution.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cultivated warm relationships with regular customers.
Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.

Bartender Shift Manager

Buffalo Wild Wings

05.2023 - 12.2024

Followed alcohol awareness procedures for preventing excessive guest intoxication.
Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
Served high customer volumes during special events, nights, and weekends.
Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Motivated staff to perform at peak efficiency and quality.

Education

High School Diploma -

Aanheim High School

Anaheim

06-2012

Skills

Problem-solving
Customer service
Decision-making

Customer focused
Cash handling

Languages

Spanish

Native or Bilingual

Timeline

Customer Service Manager

Tempo Geisha

01.2025 - Current

Bartender Shift Manager

Buffalo Wild Wings

05.2023 - 12.2024

High School Diploma -

Aanheim High School