Jose Ulloa
Anaheim,California
Summary
- Personable and results-driven individual with excellent interpersonal skills and positive attitude. Possesses deep understanding of customer service principles, paired with strong problem-solving and communication abilities. Capable of creating impactful customer experiences and fostering team success.
- Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with poise. Looking to take a dedicated career as a Customer Service Executive to the next level.
Overview
2
2
years of professional experience
Work History
Customer Service Manager
Tempo Geisha
01.2025 - Current
- Took ownership of customer issues and followed problems through to resolution.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
Bartender Shift Manager
Buffalo Wild Wings
05.2023 - 12.2024
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Motivated staff to perform at peak efficiency and quality.
Education
High School Diploma -
Aanheim High School
Anaheim06-2012
Skills
- Problem-solving
- Customer service
- Decision-making
- Customer focused
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Tempo Geisha
01.2025 - Current
Bartender Shift Manager
Buffalo Wild Wings
05.2023 - 12.2024
High School Diploma -
Aanheim High School
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