Jose Valdez
Elizabeth,NJ
Summary
Dynamic professional with a proven track record at T-Mobile, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction and improving operational efficiency. Skilled in money handling and problem-solving, consistently achieving goals while fostering a positive work environment. Committed to delivering exceptional results and driving team success.
Overview
3
3
years of professional experience
Work History
Assistant Manager
T-moblie
07.2023 - 05.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Pallet Jack Operator
US Foods
09.2022 - 03.2023
- Improved warehouse efficiency by skillfully operating pallet jacks for transporting materials and organizing inventory.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Transported products with electric pallet jack to prepare for shipping.
- Verified label displays for accuracy of box content.
- Displayed excellent time management skills through punctual completion of assigned duties while maintaining precision in handling materials with the pallet jack.
Box Truck Driver
Self-employed
05.2021 - 09.2021
- I would drive all over New Jersey contributing to my customers.
- Assisted in warehouse operations when needed, contributing to overall team success and productivity.
- Safely transported goods to customers, adhering to strict deadlines and ensuring customer satisfaction.
- Collaborated closely with dispatchers to ensure timely deliveries and address any issues that arose during transport.
- Operated box truck equipment safely, such as lift gates or pallet jacks, reducing the risk of accidents or injury on the job site.
- Loaded and unloaded cargo in a safe and efficient manner, minimizing risk of damage to goods.
- Navigated through various weather conditions, ensuring the safe transport of goods while maintaining a professional demeanor.
Education
High School Diploma -
Admiral William F. Halsey Jr. Health & Public Safety Academy
Elizabeth, NJ06.2021
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Goal setting
- Team building
- Strategic thinking
- Adaptability and flexibility
- Employee supervision
- Active listening
- Multitasking
- Organizational skills
- Hiring and training
- Professional and courteous
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
T-moblie
07.2023 - 05.2024
Pallet Jack Operator
US Foods
09.2022 - 03.2023
Box Truck Driver
Self-employed
05.2021 - 09.2021
High School Diploma -
Admiral William F. Halsey Jr. Health & Public Safety Academy
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