Jose Vargas
Garner,NC
Summary
Resourceful Field Representative known for high productivity and efficient task completion. Skilled in customer relationship management, data analysis, and territory management. Excel using communication, problem-solving, and time management skills to meet and exceed objectives.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Reliable Field Representative with significant background in establishing strong professional relationships. Equipped with skill set that includes knowledge of sales strategies, customer service, and product demonstrations. Skilled at analyzing market trends and providing feedback to drive business strategy improvements. Committed to delivering value by leveraging industry insights for business growth.
Overview
28
28
years of professional experience
Work History
Field Representative
Nielsen Company
New York, New York
09.2021 - Current
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Schedule appointments as well as working with homes over the phone to see if issues can be fixed remote
- Go to homes and install as well as trouble shoot inside the home
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Coordinated with other departments to ensure smooth operation of projects within the team.
- Identified areas of improvement within existing processes and procedures in order to optimize performance.
- Maintained communication between internal departments by providing regular updates.
Senior Technical Lead
Smart Homz
Ramsey, New Jersey
02.2021 - 08.2021
- Networked to build client base and promote products to new and existing clients.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Managed resources across multiple projects by tracking progress, resolving conflicts, and meeting deadlines.
Cable Puller and Installer
TTI
Sayerville, NJ
09.2020 - 02.2021
- Kept accurate inventory of supplies used on jobs
- Pulled cables in ceilings and prep for security camera installation and connect in server rooms
Field Rep BBT3
Altice Technical Services
Tinton Falls, New Jersey
08.2004 - 05.2020
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Tracked inventory levels and ordered supplies as needed.
- Performed administrative tasks such as filing documents and updating records.
- Identified needs of customers promptly and efficiently.
- Oversaw quality control to identify inconsistencies and malfunctions.
Courier
DHL
Eatontown, New Jersey
02.2000 - 04.2004
- Maintained accurate records of deliveries and pick-ups using computerized tracking systems.
- Coordinated parcel delivery using strong time management skills.
- Maintained accurate logs of deliveries and pickups.
- Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Reported issues to supervisors resulting in increased customer satisfaction.
- Kept detailed logs of mileage, maintenance, and delivery activities for reporting purposes.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Drove company vehicle to transport goods between locations safely and efficiently.
- Operated pallet jacks to move large parcels across warehouses and facilities.
- Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
- Collaborated with warehouse staff to ensure accurate and timely dispatch of packages.
- Communicated with dispatchers, management and colleagues to form lasting partnerships.
Service Representative
CINTAS, Professional Uniform and Facility Services
Piscataway, New Jersey
03.1997 - 10.2000
- Collected deposits or payments and arranged for billing.
- Signed new accounts and leads as well as run a route
- Make sure customers had ever thing they needed and also upsell when needed
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Worked with other departments to make sure we had all supplies to service customers asap
- Contacted customers about potential service upgrades, new services and account changes.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Took special orders in person and over telephone, generating additional revenue every month.
Skills
- Growth planning
- Trend tracking
- Order documentation
- Route coordination
- Networking
- Territory management
- Technical aptitude
- Networking expertise
- Goal-oriented mindset
- Sales
- Account management
- Customer relations
- Revenue generation
- Inside sales
Timeline
Field Representative
Nielsen Company
09.2021 - Current
Senior Technical Lead
Smart Homz
02.2021 - 08.2021
Cable Puller and Installer
TTI
09.2020 - 02.2021
Field Rep BBT3
Altice Technical Services
08.2004 - 05.2020
Courier
DHL
02.2000 - 04.2004
Service Representative
CINTAS, Professional Uniform and Facility Services
03.1997 - 10.2000