Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jose Villalobos

Kissimmee,Florida

Summary

Bilingual (English/Spanish) customer service professional with experience in live chat, email, and phone support. Skilled in problem-solving, multitasking, and maintaining customer satisfaction in fast-paced environments. Strong technical skills, including proficiency in Adobe software and navigating multiple systems. Passionate about providing high-quality customer interactions and working collaboratively to improve customer experience.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Soccer Coach

Universal Soccer Academy
Orlando, Florida
08.2024 - Current
  • Trained and mentored young athletes (ages 6-16) in fundamental and advanced soccer techniques.
  • Adapted coaching methods to suit different skill levels, enhancing communication and problem-solving skills.
  • Developed leadership abilities and the capacity to manage groups while maintaining a positive and structured environment.

Laser Engraver & Customer Support

McSupply
Kissimmee, FL
01.2022 - 01.2025
  • Managed live chat and email support for customers purchasing through eBay, Etsy, and Amazon, resolving inquiries efficiently.
  • Assisted customers with product customization, troubleshooting, and order-related concerns, ensuring a seamless experience.
  • Developed strong multitasking abilities by handling customer inquiries while managing engraving operations.
  • Gained expertise in handling customer complaints and ensuring prompt resolutions to maintain high satisfaction ratings.

Education

High School Diploma -

Gateway High School
Kissimmee, FL
05-2023

Some College (No Degree) - Computer Science

Valencia College
Orlando, FL

Skills

  • Customer Service: Live chat, email, and phone support; problem resolution; customer satisfaction strategies
  • Technical Proficiency: Adobe Photoshop, Illustrator, After Effects, Lightroom; ability to navigate multiple systems
  • Communication: Fluent in English and Spanish; strong written and verbal communication skills
  • Multitasking & Adaptability: Able to efficiently switch between tasks, manage multiple customer interactions, and work in fast-paced environments
  • Teamwork & Leadership: Experience in coaching and guiding individuals to success

Certification

  • Licensed life insurance agent

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

Soccer Coach

Universal Soccer Academy
08.2024 - Current

Laser Engraver & Customer Support

McSupply
01.2022 - 01.2025

High School Diploma -

Gateway High School

Some College (No Degree) - Computer Science

Valencia College

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Jose Villalobos