Brianda Guerra
Yuma,AZ
Summary
Detail-oriented and friendly Front Desk Receptionist with several years of customer service and
leadership experience, including over three years in a medical clinic setting. Skilled in patient check-in,
insurance verification, scheduling, cash handling, and maintaining an organized front office. Known for
professionalism, strong communication skills, and the ability to manage multiple tasks in fast-paced
environments.
Overview
9
9
years of professional experience
2018
2018
years of post-secondary education
Work History
Front Desk Receptionist
Yuma Kids Clinic
Yuma, Arizona
08.2021 - Current
- Greeted patients warmly and checked them in for appointments.
- Managed phone calls and scheduled appointments efficiently.
- Maintained organized patient records and updated information accurately.
- Assisted medical staff with administrative tasks as needed.
- Processed patient payments and handled billing inquiries professionally.
- Ensured cleanliness and organization of the front desk area daily.
- Provided information about services and answered patient questions clearly.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Manager/Cashier Lead
Ulta Beauty Inc.
Yuma
11.2019 - 08.2021
- Led team in delivering exceptional customer service and enhancing client relationships.
- Managed inventory levels and ensured timely replenishment of stock on the sales floor.
- Trained and mentored staff on product knowledge and sales techniques for improvement.
- Developed promotional displays to showcase new products and drive customer interest.
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Conducted performance evaluations and provided constructive feedback to team members.
Manager on Duty /Cashier Team Lead
DD’s Discount
Yuma, Arizona
01.2018 - 12.2019
- Supervised daily store operations to ensure smooth functioning.
- Trained and mentored new team members on company policies.
- Managed inventory levels and organized stock on the sales floor.
- Implemented loss prevention strategies to minimize theft risks.
- Conducted regular store audits to uphold cleanliness standards.
- Coordinated staff schedules to maintain adequate coverage during shifts.
Cashier
Del Sol Market
Yuma, Arizona
08.2016 - 12.2018
- Processed customer transactions efficiently and accurately at busy market checkout.
- Managed cash register, ensuring proper handling of cash and electronic payments.
- Assisted customers with product inquiries, providing knowledgeable service and support.
- Maintained cleanliness and organization of checkout area for optimal customer experience.
- Collaborated with team members to ensure smooth operation during peak hours.
- Handled returns and exchanges, resolving customer issues promptly and professionally.
Education
College Course Work -
Arizona Western College
Yuma, AZ 05.2018 - 12.2018
Kofa High School
Yuma, ArizonaSkills
- Patient check-in
- Appointment scheduling
- Record maintenance
- Payment processing
- Administrative support
- Customer relationship management
- Inventory management
- Team training and mentoring
- Compliance auditing
- Effective communication
- Attention to detail
- Problem solving
- Time management
- Conflict resolution
- Professionalism
- Expense reporting
- Calendar management
- Scheduling
- Multitasking and organization
- Confidentiality handling
Languages
Spanish
Professional
English
Full Professional
Timeline
Front Desk Receptionist
Yuma Kids Clinic
08.2021 - Current
Manager/Cashier Lead
Ulta Beauty Inc.
11.2019 - 08.2021
College Course Work -
Arizona Western College
05.2018 - 12.2018
Manager on Duty /Cashier Team Lead
DD’s Discount
01.2018 - 12.2019
Cashier
Del Sol Market
08.2016 - 12.2018
Kofa High School