Dedicated Customer Service Representative with a strong focus on effective communication and problem-solving. Committed to enhancing customer satisfaction through attentive service and efficient complaint resolution.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Lowes Home Improvment
Havertown, Pennsylvania
11.2022 - 11.2025
Assisted customers with product selection and inquiries in store.
Resolved customer complaints through effective communication and problem-solving.
Maintained knowledge of current promotions and sales for customer assistance.
Processed transactions accurately at the point of sale system.
Organized merchandise displays to ensure attractive presentation in store.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Developed positive relationships with customers through friendly interactions.
Conducted regular follow-up calls with customers after resolving their issues.
Collected deposits or payments and arranged for billing.
Cook
Honeygrow
Philadelphia, Pennsylvania
08.2021 - 08.2022
Prepared fresh, seasonal ingredients for daily menu items.
Maintained cleanliness and organization of kitchen workstations.
Collaborated with team members to ensure timely meal preparation.
Followed food safety guidelines to prevent contamination and ensure compliance.
Trained new kitchen staff on standard operating procedures and techniques.