Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jose A Atencio

San Francisco,CA

Summary

Dynamic professional with a proven track record at American Airlines, excelling in customer service and problem-solving skills. Expert in enhancing customer experiences and resolving issues, backed by strong abilities in policy adherence and relationship building. Achieved a significant improvement in passenger satisfaction, demonstrating exceptional organizational and communication skills.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Agent Service

American Airlines
Dallas, Texas
08.2023 - 05.2024
  • Assist passengers with special needs, such as those requiring additional help or having medical conditions.
  • Provide information about flight schedules, boarding gates, and airline policies.
  • Help passengers with baggage-related issues, such as lost or damaged luggage.
  • Inform about additional services, such as class upgrades, travel insurance, and loyalty programs.
  • Ensure adherence to security policies and airline regulations.

Education

Master of Science - Marketing Specialist

University Central of Venezuela
Caracas
07-2013

MBA - Business Administration

University Central of Venezuela
Caracas
07-2010

Skills

  • Event Promotion
  • Contract Negotiations
  • Lead prospecting
  • Performer Promotion
  • Schedule Management
  • Marketing Management
  • Relationship Building
  • Polite communication skills
  • Travel Arrangements
  • Customer service and care
  • Professional Networking
  • Service support
  • Product Sales
  • Policy cancellation
  • Client Interviews
  • Sales closing
  • Customer needs determination
  • Conflict Resolution
  • Stress Management
  • Resource Allocation
  • Customer service abilities
  • Clear Communication
  • Positive Attitude
  • Resolving customer issues
  • Organizational Skills
  • Customer Complaint Resolution
  • Problem-solving skills
  • Human Resources Coordination
  • Business Development
  • Special Events Organization
  • Meeting Coordination

Certification

  • Zumba Instructor
  • Personal Trainer

Languages

Spanish
Native/ Bilingual
English
Professional

Timeline

Agent Service

American Airlines
08.2023 - 05.2024

Master of Science - Marketing Specialist

University Central of Venezuela

MBA - Business Administration

University Central of Venezuela
Jose A Atencio