Jose Betance
Summary
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Determined and responsible retail manager with more than 10 years of success boosting efficiency. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Store Manager
Family Dollar, Incorporated
Brooklyn, NY
11.2016 - 06.2020
- Provided top-notch leadership for general merchandise retailer with over 15,000 combined U.S./Canada stores and $20B in annual revenue.
- Part of management team to ensure all opening and closing procedures are followed, including communicating with opening and closing managers to ensure smooth transition from day to night operations, discussing merchandising opportunities and directions, scheduling concerns, associate issues, any issues needing to be escalated, additional resources needed, and any special opening or closing instructions or information.
- Created work schedules according to sales volume and number of employees.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Assistant Manager
Rite Aid Corporation
Brooklyn, NY
11.2006 - 07.2010
- Oversaw operations for leading pharmacy retailer with 4,572 stores and $25B in annual revenue.
- Increased sales revenues by 20% by promoting complementary products and educating customers about store promotions.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Store Manager
GameStop
Philadelphia, PA
06.2004 - 10.2005
- Charged with managing range of key operational functions for major retail video game company with 6,627 locations and $9.3B in annual revenue.
- Coordinated efforts to restore profitability and reputation of under-performing location with 8 employees.
- Created work schedules according to sales volume and number of employees.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Rotated merchandise and displays to feature new products and promotions.
- Established succession planning by training and mentoring several associates into leadership positions.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Bolstered sales volume by implementing incentive program and initiating advanced employee training
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
Assistant Manager
Kmart Corporation
Philadelphia, PA
05.2002 - 05.2004
- Hardlines leader for leading general merchandise retailer with 941 stores and $12.1B in annual revenue.
- Store generating more than $15M in annual revenue.
- Recruit, train, mentor, and manage 30-member team, ensuring continuous delivery of outstanding customer service.
- Supervise five department managers, providing coaching and engendering accountability for store results and staff performance.
- Develop and implement strategic merchandising plans to achieve revenue objectives and reduce expenditures while ensuring payroll remains within budget.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Skills
- Employee performance evaluations
- Team leadership and coaching
- Relationship building and management
- Sales expertise
- Excellent customer service skills
- Recruiting and interviewing
- Policies And Procedures
- Merchandise Processing
- Standard Operating Procedures
- Visual Merchandising
- Freight Flow
- Job Training
- Product Knowledge
- Consumer Electronics
Timeline
Store Manager
Family Dollar, Incorporated
11.2016 - 06.2020
Assistant Manager
Rite Aid Corporation
11.2006 - 07.2010
Store Manager
GameStop
06.2004 - 10.2005
Assistant Manager
Kmart Corporation
05.2002 - 05.2004
Bachelor of Science (BS) - Computer Information Science
University of Maryland - College Park
Certification
- Certified Supervisor, American Management Association - 1998