JOSE A. OSORIO
The Bronx,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Fluent in English and Spanish and very skilled in Microsoft word. Extensive exposure to public and customer service requirements , always attentive to the importance of maintaining excellent customer satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Shelter Supervisor
BFN Bronx sanctuary
New York, NY
11.2022 - Current
- Assist clients with their everyday lives and maintain great communication during their transition.
- General notes and emails daily about the facility and clients.
- Intake forms for new clients.
- Cares training logging in and out clients into facilities rosters /reading pending arrivals and exited clients for proper census.
- Trained to speak and understand DHS protocol.
- Vacancy control calls for facility bed count / census.
- Assist with food clothes and etc.
- Wellness checks.
- Assist my employees with problem solving skills for situations that can become critical.
- Evaluated work of staff and volunteers to maintain quality and effectiveness of resources.
- Evaluated employee performance regularly and provided feedback accordingly.
- Ensured all supplies were stocked and ready for use at all times.
- Supervised volunteers providing support services to clients in need of assistance.
- Maintained accurate records of all shelter activities.
- Created a positive work culture by modeling excellent customer service skills with both internal and external stakeholders.
- Provided guidance to staff on compliance with safety regulations.
- Assisted in resolving conflicts between staff members or clients within the shelter environment.
- Consulted with staff on resolution of complex service issues.
- Monitored the daily operations of the shelter.
- Conducted regular inspections of the facility and equipment to ensure proper functioning.
Assistant Superintendent
Norman Stanley LLC
New York, NY
01.2001 - 09.2011
- Assist supervisor and employees in identifying and resolving simple and difficult task.
- Maintaining cleanliness of property grounds and utility systems.
- Quick and efficient problem solving skills.
- Review job orders to determine work priorities for schedule repairs.
- inspect boilers, pumps , and vacuum pumps.
- Active listening to tenants needs and request.
- Trash removal and operated compacter and baler machines.
- Broke down boxes for garbage and recycling.
Education
GED -
Phillips Global Insitute
Mallory, NY05-2022
Skills
- Staff Oversight
- Written and Verbal Communication
- Attention to Detail
- Organization and Time Management
- Troubleshooting
- Supervision and Leadership
- Written Communication
- Planning
- Client Needs Assessments
- Effective Customer Communication
- Client Meetings
Certification
- CPR
- FIRST AID
- NARCAN
- DRIVER LICENSE
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shelter Supervisor
BFN Bronx sanctuary
11.2022 - Current
Assistant Superintendent
Norman Stanley LLC
01.2001 - 09.2011
GED -
Phillips Global Insitute
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