Jose A. (Eddie) Garcia
Kansas City,KS
Summary
Successful Comfort Advisor focused on outside sales and customer relations. Skilled in demonstrating HVAC offerings to residential customers and adept at locking in consistent sales. Natural people person with excellent prospecting abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates.
Overview
20
20
years of professional experience
Work History
Hvac-comfort Advisor
Top Notch Heating & Air
04.2022 - Current
- Increased customer satisfaction by providing personalized comfort solutions based on individual needs and preferences.
- Improved sales performance by conducting thorough home energy assessments and recommending appropriate products.
- Established trust with clients through clear communication, addressing concerns, and providing expert advice.
- Enhanced team productivity by sharing product knowledge and best practices with fellow Comfort Advisors and selling technicians.
- Contributed to company growth by consistently meeting and exceeding personal sales targets.
- Facilitated seamless installations by coordinating effectively with internal teams and external contractors.
HVAC Technician
Top Notch Heating And Air
05.2004 - 04.2022
- Improved system efficiency by conducting thorough HVAC equipment inspections and maintenance.
- Installed new heating, ventilation, and air conditioning systems in residential and commercial buildings with precision and attention to detail.
- Troubleshot complex HVAC problems, identifying root causes and implementing effective solutions.
- Recommended appropriate upgrades to clients'' existing systems, resulting in increased energy efficiency and cost savings.
- Served as a mentor to junior technicians, providing guidance on best practices for troubleshooting and repairing various types of HVAC equipment.
Education
Hvac - Hvac
Kansas City Kansas Community College
Kansas City, KS05.2004
Skills
- Outside Sales
- Rewards Program
- System Specifications
- Service Contract Sales
- Client Relationship Development
- Sales Proposals
- Team collaboration
- Technical knowledge
- Organizational skills
- Upselling strategies
Timeline
Hvac-comfort Advisor
Top Notch Heating & Air
04.2022 - Current
HVAC Technician
Top Notch Heating And Air
05.2004 - 04.2022
Hvac - Hvac
Kansas City Kansas Community College
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