Jose Alberto Rivas
Fullerton,CA
Summary
Dedicated professional with over 21 years of experience in the restaurant industry, specializing in creating efficient and friendly service environments. Proven ability to adapt quickly and communicate effectively within dynamic teams. Transitioned to real estate, gaining expertise in marketing strategies and community engagement. Committed to supporting organizational goals through a strong work ethic and proactive approach.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Real Estate Agent
The Real Estate Solution
Cerritos, California
11.2023 - Current
- Guided clients through property viewings and negotiations.
- Conducted market research to identify property trends and values.
- Developed and maintained relationships with clients and vendors.
- Prepared detailed property listings and marketing materials.
- Coordinated open houses and private showings for prospective buyers.
- Assisted clients in understanding contracts and closing processes.
- Utilized CRM systems to track leads and manage client communications.
- Collaborated with mortgage brokers to facilitate financing options for buyers.
- Maintained updated knowledge of local real estate markets.
- Responded promptly to client inquiries via phone or email.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Performed administrative duties such as preparing paperwork for listing presentations, tracking sales data and updating internal databases.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Researched current listings available in the area using multiple online resources.
- Participated in community outreach programs to promote services offered by the company.
Server
Chachas Latin Kitchen
Brea, California
06.2023 - Current
- Provided friendly service to guests in a fast-paced dining environment.
- Assisted with meal preparation and presentation for customer satisfaction.
- Maintained cleanliness of tables, work areas, and dining spaces.
- Collaborated with kitchen staff to ensure timely order delivery.
- Took customer orders accurately using point-of-sale systems.
- Responded promptly to guest inquiries and special requests.
- Supported team members during busy shifts for efficient service flow.
- Learned menu items and daily specials to enhance guest experience.
Store Manager of Operations
Rubys Diner
Irvine, California
04.2010 - 02.2021
- Managed daily restaurant operations to ensure smooth workflow and customer satisfaction.
- Trained staff on service standards and food safety protocols for efficient service.
- Oversaw inventory management processes to maintain adequate stock levels.
- Coordinated with kitchen staff to ensure timely meal preparation and delivery.
- Assisted in scheduling shifts to optimize staff coverage during peak hours.
- Handled customer inquiries and resolved issues to enhance dining experiences.
- Monitored financial transactions to maintain accurate cash handling procedures.
- Implemented cleanliness standards throughout the diner for a welcoming environment.
- Identified areas of improvement in store operations processes.
- Ensured compliance with all safety regulations and company policies.
- Evaluated employee performance on a regular basis to ensure quality standards were met.
Server/Store Manager
Dennys Restaurant
Brea, California
11.2004 - 04.2010
- Provided excellent customer service in a fast-paced dining environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of employee performance reviews.
- Established customer service standards and monitored staff compliance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
Education
High School Diploma -
Preparatoria Gonzalez Ortega
Zacatecas, MX06-2019
Some College (No Degree) - Real Estate
Santiago Canyon College
Orange, CASkills
- Sales process optimization
- Customer service
- Time management
- Problem solving
- Team collaboration
- CA licensed real estate agent
- Payment collection
- Recruiting
- CRM software use
- Staff management
Accomplishments
- National Hospitality Hero Award (2009,Dennys Restaurant)
- Second Highest sales award (2015, Rubys Diner)
- 5 and 10 year anniversary conmemorations (2015, 2020 Rubys Diner)
Languages
Spanish
Native/ Bilingual
Certification
- Real Estate Licenses
- ABC alcohol serve safe
- Food Safety certificate
Timeline
Real Estate Agent
The Real Estate Solution
11.2023 - Current
Server
Chachas Latin Kitchen
06.2023 - Current
Store Manager of Operations
Rubys Diner
04.2010 - 02.2021
Server/Store Manager
Dennys Restaurant
11.2004 - 04.2010
High School Diploma -
Preparatoria Gonzalez Ortega
Some College (No Degree) - Real Estate
Santiago Canyon College