Josean Vazquez
Salinas,CA
Summary
Results-driven healthcare operations professional with leadership experience across behavioral health, clinical, retail, and HR environments. Experienced in managing clinic operations, staff development, provider scheduling, performance metrics, insurance processes, and patient access. Proven ability to streamline workflows, support providers, develop teams, and maintain efficient, patient-centered operations.
Overview
2
2
Languages
1
1
Certification
9
9
years of professional experience
Work History
Office Manager – Community Behavioral Health
Community Behavioral Health
Salinas, CA
10.2024 - Current
- Oversee daily administrative and operational functions for a mental health clinic providing behavioral health services and medication management.
- Manage clinical and administrative staff, including hiring, onboarding, training, scheduling, performance support, and day-to-day workforce coordination.
- Coordinate provider schedules and clinic operations to optimize appointment availability, workflow efficiency, and continuity of patient care.
- Monitor key performance metrics and operational data to identify trends, improve productivity, and support organizational goals.
- Oversee insurance verification, eligibility, authorizations, and related administrative processes to support timely patient access to care.
- Partner with providers and staff to maintain efficient clinic workflows while supporting a high standard of patient service and operational compliance.
- Resolve scheduling, administrative, and operational issues while identifying and implementing process improvements.
Office Manager – Orthopedics/Physical Therapy
Salinas Valley Health
Salinas, CA
04.2022 - Current
- Manage daily operations of a busy orthopedic and physical therapy office, supporting front-office workflows and efficient patient flow.
- Supervise, train, schedule, and coach staff to improve performance, accountability, teamwork, and service quality.
- Oversee insurance verification, authorizations, and related administrative processes while supporting HIPAA-compliant operations.
- Coordinate staffing coverage, PTO tracking, timecard approvals, and daily operational needs.
- Resolve patient service issues and administrative barriers to care while maintaining a patient-centered experience.
HR Generalist – Contract
Hayward Lumber
Monterey, CA
12.2021 - 03.2022
- Executed full-cycle recruiting using Indeed, LinkedIn, Paychex Flex, and Kronos.
- Coordinated onboarding, training programs, and employee development initiatives.
- Supported HR operations including compliance, employee relations, and administrative processes.
- Assisted with workforce planning and organizational efficiency efforts.
Account Manager – Temporary
Towne Park – Monterey Marriott
Monterey, CA
08.2021 - 12.2021
- Managed daily operations including payroll, scheduling, staffing, and revenue tracking.
- Supervised valet teams, assigned shifts, and maintained high service standards.
- Addressed and resolved guest concerns quickly to maintain client satisfaction.
- Assisted with forecasting and operational planning.
Store Manager
Walgreens
Salinas
04.2017 - 07.2021
- Directed retail and pharmacy operations while ensuring compliance with company policies and healthcare regulations.
- Led and developed large teams, improving productivity, morale, accountability, and customer service outcomes.
- Managed inventory, financial performance, staffing, and day-to-day store operations.
- Collaborated with pharmacists on prescription fulfillment, insurance coordination, and vaccination support.
Education
Bachelor of Business Administration - undefined
Western Governors University
Associate of Arts - Sociology/Humanities
Monterey Peninsula College
undefined
undefined
High School Diploma - undefined
Gonzales High School
Skills
- Healthcare & Clinic Operations
- Behavioral Health Administration
- Staff Leadership & Development
- Hiring, Onboarding & Training
- Provider Scheduling
- Performance Metrics & Reporting
- Insurance Verification & Authorizations
- Patient Access & Service
- Process Improvement
- Payroll, Scheduling & Workforce Coordination
- HIPAA & Healthcare Compliance
- Bilingual Communication (English/Spanish)
Certification
Google Data Analytics Certificate, PTCB Certified – California
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Manager – Community Behavioral Health
Community Behavioral Health
10.2024 - Current
Office Manager – Orthopedics/Physical Therapy
Salinas Valley Health
04.2022 - Current
HR Generalist – Contract
Hayward Lumber
12.2021 - 03.2022
Account Manager – Temporary
Towne Park – Monterey Marriott
08.2021 - 12.2021
Store Manager
Walgreens
04.2017 - 07.2021
High School Diploma - undefined
Gonzales High School
undefined
undefined
Associate of Arts - Sociology/Humanities
Monterey Peninsula College
Bachelor of Business Administration - undefined
Western Governors University