Jose Armando Roa
Abilene,TX
Summary
Driven worker with background in customer service environments, looking to transition into new field. Developed strong communication and problem-solving skills while handling complex processes. Ready to leverage customer service expertise and adaptability in new role.
Overview
2026
2026
years of professional experience
Work History
Customer Service
Waterhole Package Store
2021 - Current
- Provide excellent customer service by addressing inquiries promptly and knowledgeably.
- Unload, sort and stock merchandise according to store layout and product placement.
- Mentor new hires, resulting in stronger staff development and increased productivity.
Correctional Officer
Texas Department of Criminal Justice, TDCJ
1994 - 2021
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
Custodial Department
Abilene Independent School District
1990 - 1994
- Self-motivated, with a strong sense of personal responsibility.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Hawley High School
Hawley, TXSkills
- Spanish Translator
- Hostage Negotiations Certified
- Trainer/Mentor to new Correctional Officers
- CPR Certified
Timeline
Customer Service
Waterhole Package Store
2021 - Current
Correctional Officer
Texas Department of Criminal Justice, TDCJ
1994 - 2021
Custodial Department
Abilene Independent School District
1990 - 1994
Hawley High School
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