Rebecca Ramirez
Fairfield,CA
Summary
I am 21 years old and am a student at Solano community college. I will be receiving my associate's in psychology by the end of 2022. I am also getting my human services and social work certification in two semesters and currently have a 3.74 GPA. I have been an Energetic cashier with 5+ years of experience providing exceptional customer service, handling accounts, and managing inventory databases. Oversaw employee performance and developed a friendly working environment. I am skilled in adaptability, it is one of my strengths, and values, and is crucial in companies. I managed customer relationships with up to 300+ customers per day. Effectivley managed emotions in customer service by empathetically listening and executing emotional intelligence.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Cashier
Sang Jeung
Fairfield, United States
07.2019 - 04.2022
- Resolved customer complaints and maintained a clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout the store.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Built positive relationships with customers to increase repeat business.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
- Increased company sales by 30%
Waitress
Daljeet Sohaul
Fairfield, California
08.2018 - 06.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Managed over 50 customers at a time
Education
Bachelor of Arts - Psychology
Solano Community College
Fairfield, CA 08.2019 - Current
Skills
- Telephone Etiquette
- Computer Skills
- Teamwork and Collaboration
- Customer Support Needs Assessment
- Group Activities
- Critical Thinking
- Empathetic listening
- Relationship Building
- Spanish Translator
- Organization
- Interpersonal communication
Languages
Spanish
Native or Bilingual
Timeline
Bachelor of Arts - Psychology
Solano Community College
08.2019 - Current
Customer Service Cashier
Sang Jeung
07.2019 - 04.2022
Waitress
Daljeet Sohaul
08.2018 - 06.2019
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