Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sky Noel

Brockton

Summary

Dental hygiene student with experience in customer service, security dispatch, and healthcare support. Proficient in handling phones, computers, data entry, and medical and dental terminology. Strong background in customer interactions, front desk positions, and patient assistance.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Ikea
06.2022 - 07.2024
  • Operated POS systems using hand-held scanners, theft-detection devices and optical readers
  • Answered customer questions regarding products and services, company policies and pricing
  • Communicated effectively with managers, supervisors and other associates
  • Resolved customer complaints with balanced solutions
  • Balanced cash drawer at beginning and end of each shift, ensuring accuracy of all transactions
  • Assisted customers with self-checkout machines when needed, troubleshooting any issues that arose during process
  • Managed lines efficiently by directing customers to available cashier stations or opening additional lanes
  • Greeted customers entering store and directed them to their desired items

Hospital Security Dispatcher

United Security Inc
07.2024 - 02.2025
  • Sometimes worked at hospital main lobby front desk
  • Worked with phones and answered calls from the hospital as well as police and the fire department
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Studied building floor plans to give directions and provide accurate information.

Phone Operator

Battle Ground Texas
11.2020
  • Operated telephone systems to advance and complete connections
  • Transferred calls according to proper protocol
  • Assisted customers in voting as well as notifying them when to vote
  • Greeted callers professionally using a friendly tone

Receptionist

GP Professional Image
09.2019 - 06.2021
  • Answered questions regarding salon pricing and policies
  • Scheduled appointments and documented updates in scheduling software
  • Anticipated client needs, delivering exceptional customer service to exceed expectations
  • Sorted and distributed incoming emails
  • Greeted customers when they walked in

Home Care Aide

Anodyne
01.2022 - 05.2022
  • Helped patients who are elderly or have disability issues
  • Minimized safety hazards, arranging living spaces to meet patient needs
  • Maintained tidy and inviting home environments with regular cleaning, trash removal and laundry assistance
  • Sanitized bathrooms regularly to prevent spread of germs and bacteria

Education

Certification And Associates Degree - Dental Hygiene

Bristol Community College
Fall River, Massachusetts
06-2027

High School Diploma -

Mission High School
Mission, Texas
05.2021

Skills

  • Customer service
  • Microsoft Office/365 Proficiency
  • Telephone etiquette
  • Email etiquette
  • Medical terminology
  • Dental terminology
  • Data Entry
  • Effective Communication
  • Adaptability
  • Public relations
  • Reliability
  • Interpersonal skills

Languages

English
Native or Bilingual
Haitian Creole
Full Professional

Timeline

Hospital Security Dispatcher

United Security Inc
07.2024 - 02.2025

Customer Service Cashier

Ikea
06.2022 - 07.2024

Home Care Aide

Anodyne
01.2022 - 05.2022

Phone Operator

Battle Ground Texas
11.2020

Receptionist

GP Professional Image
09.2019 - 06.2021

Certification And Associates Degree - Dental Hygiene

Bristol Community College

High School Diploma -

Mission High School

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Sky Noel