Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Jose Arturo Sepulveda

Hidalgo

Summary

Dynamic Customer Service Manager with a proven track record at Capricious Cake Shop, excelling in customer satisfaction and loyalty. Skilled in problem-solving and effective workflow management, I enhanced service delivery and resolved customer issues, contributing to a positive experience. Proficient in Microsoft Excel and CRM systems, I prioritize customer-focused solutions.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Capricious Cake Shop
03.2025 - Current
  • Supported team in maintaining high levels of customer satisfaction through effective communication.
  • Participated in training sessions to develop product knowledge and service skills.
  • Engaged with customers to collect insights for improving overall service experience.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.

Customer Service Cashier

Capricious Cake Shop
06.2018 - 04.2024
  • Processed customer transactions efficiently using point-of-sale systems.
  • Managed cash handling procedures, ensuring accuracy and compliance.
  • Assisted customers with product inquiries, enhancing overall satisfaction.
  • Maintained cleanliness and organization of checkout area to improve workflow.
  • Collaborated with team members to streamline service delivery during peak hours.

Education

Associate of Arts - Business

South Texas College
McAllen, TX
05-2024

High School Diploma -

Vanguard Rembrandt
Pharr, TX
05-2024

Skills

  • Customer service
  • Problem-solving
  • Microsoft outlook, word, and Excel
  • Customer focused
  • Customer relationship management (CRM)
  • Effective workflow management

Accomplishments

  • Successfully recruited and trained 10 new customer service representatives.
  • Documented and resolved customer dilemmas which led to customer satisfaction.

Certification

  • Certified Regional Manager, Capricious Cake Shop - March 2025 to Present

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Manager

Capricious Cake Shop
03.2025 - Current

Customer Service Cashier

Capricious Cake Shop
06.2018 - 04.2024

Associate of Arts - Business

South Texas College

High School Diploma -

Vanguard Rembrandt

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