Jose Carlos Echevarria Llerena
Homestead,FL
Summary
Efficient and accurate team player with a dedicated approach to customer service, facilities maintenance, and safety management. Thoughtful professional building customer rapport and providing services as requested. Deliberate attendant responding to questions and fulfilling needs according to job scope. Highly-motivated employee with desire to take on new challenges. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Recent graduate with excellent research, technical, and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Motivated professional offering a Bachelor of Arts in English and French as a Second Foreign Language Degree in the fields of linguistics, literature and communication. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines.
Overview
5
5
years of professional experience
Work History
Attendant
AMA bar-cafe
Havana, Cuba
10.2023 - 11.2023
- Maintained a clean, orderly environment by sweeping, mopping, dusting and taking out trash.
- Opened and closed establishment on time with proper setup and procedure.
- Reported incidents of damage or loss to supervisor for immediate remediation.
- Handled cash register transactions accurately while maintaining proper security measures.
- Verified that all orders were accurate prior to serving customers their meals.
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
Tour Guide
Gaviota Tour
Santa Clara And Cayo Santa Maria, Cuba
01.2023 - 10.2023
- Maintained a positive attitude and enthusiasm when interacting with guests.
- Followed safety protocols at all times while guiding guests through the tour areas.
- Provided detailed information to tourists about local attractions and points of interest.
- Developed guest relationships to achieve high level of satisfaction.
- Ensured visitors had an enjoyable experience by providing interesting facts and stories related to tour sites.
- Planned itineraries in accordance with weather forecasts and length of each tour.
English and French Interpreter and Translator
Gaviota Tour
Cayo Santa Maria, Cuba
12.2020 - 12.2022
- Proofread translated documents for errors prior to submission.
- Revised translated documents to ensure accuracy of content, grammar, spelling, punctuation, syntax, formatting style.
- Provided simultaneous and consecutive interpretation services for meetings, conferences, and other events between French and English speakers.
- Interpreted speeches, presentations, interviews, press releases, and other materials with accuracy and speed.
- Created detailed notes during interpreted conversations that could be used as reference points later on.
English and Spanish Teacher
Ministerio de Educación
Santa Clara , Cuba
06.2018 - 01.2020
- Utilized various resources such as textbooks, worksheets, audio recordings and videos for teaching purposes.
- Designed projects that required students to apply their knowledge of the Spanish language in real-world scenarios.
- Conducted regular assessments of student progress in order to adjust instruction accordingly.
- Created lesson plans based on the school's standards for teaching Spanish language arts and literature.
- Organized and led interactive activities such as games, role-playing exercises, and other engaging educational materials.
Education
Bachelor of Arts - English Language And Literature
Universidad Central Marta Abreu De Las Villas
Santa Clara, Cuba12-2022
Skills
- Safety Awareness
- Experience in Teaching, Tourism and Customer Services
- Safety Understanding
- Initiative and Self-Motivation
- Cash Handling Experience
- Tool Management
- Guest Relations
Accomplishments
- Presentation and publication at the Wefla 2022 Event with the topic "USING PHRASAL VERBS OR ENHANCING THE WRITING SKILLS OF ENGLISH LANGUAGE STUDENTS.
- Participation at the UAM-UCLV Scientific Metting on EFL Teaching and Learning 2022 "EFL Teaching and Learning in the 21st Century: Challenges and Opportunities", held online on may May 3rd and 4th, 2022.
Languages
English
Full Professional
Spanish
Native/ Bilingual
French
Limited
Timeline
Attendant
AMA bar-cafe
10.2023 - 11.2023
Tour Guide
Gaviota Tour
01.2023 - 10.2023
English and French Interpreter and Translator
Gaviota Tour
12.2020 - 12.2022
English and Spanish Teacher
Ministerio de Educación
06.2018 - 01.2020
Bachelor of Arts - English Language And Literature
Universidad Central Marta Abreu De Las Villas
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