Jose Erick Perez De Lima
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Order Fulfillment Assistant Manager
Pinup Girl Clothing California
01.2020 - 01.2023
- Print packing slips and shipping labels from online store
- Warehouse management
- Supervision of 2 Order Fulfillment Associates
- Managed Shopify Fulfillment Network
- Generated custom Shopify Reports
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
- Prepared wardrobe and photoshoot materials
Order Fulfillment Associate
360 Labs dba Sencha Naturals California
01.2012 - 01.2020
- Pulling orders from company website from Shopify and T-Hub
- Printing shipping labels and packing slips
- Creating customer orders in QuickBooks-Retail and Wholesale
- Restock warehouse inventory
- Handles Shopify, T-Hub and QuickBooks
- Handles weekly, monthly and yearly inventory
- Customer service
- Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
- Processed daily orders through multi-carrier manifest system.
- Followed SOPs to avoid mix-ups and damages to orders.
- Complied with good manufacturing practices to prevent distribution of obsolete, rejected, or deteriorated manufacturing materials.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Prepared domestic and international shipments for transportation.
Order Fulfillment and Customer Service Supervisor
360 Labs DBA Sencha Naturals
- Amazon FBA fulfillment - making sure Amazon warehouse stays restock with the most relevant company products
- Experienced in creating custom Amazon FBA reports
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.
- Researched and addressed customer inquiries, questions and issues within 2 business days to promote optimal customer service.
- Maintained knowledge of new product offerings and changes for order provisioning processes.
- Forecasted with vendors to allocate stock ahead of customer order to reduce lead times.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Trained new team members on proper and safe use of tools and equipment.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Handled day-to-day shipping and receiving overseeing more than 150 packages per day.
- Handled customer credit applications and partnered with credit manager for approval and account setup.
Order Fulfillment/Assistant Manager, Customer Service
360 Labs DBA Sencha Naturals
- Lead and supervised 2 Order Fulfillment Associates
- Lead a team of 5-10 packers
- Experienced in Natural Foods Expo West ; Booth setup, Product presentation and sales
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Responded to customer calls and emails to answer questions about products and services.
- Logged work orders and change orders into Quickbooks to track job status.
- Resolved issues by coordinating with Sales Department and/or Quality Control Department
Education
Bachelor of Science - Computer Science
East Los Angeles Community College
Los Angeles, CA2014
High School Diploma -
Esteban E. Torres High School
Los Angeles, CA2012
James A. Garfield High School
Los Angeles, CA2009
Skills
- Efficiency in Microsoft Office such as Word, Excel and PowerPoint
- Efficiency in iWork such as Pages, Numbers and Keynote
- Knowledgeable in Quickbooks; Invoicing , Data entry and Inventory
- Knowledgeable in Shopify; Order Fulfillment, Edits(product listing, Product details, Images)
- Knowledgeable in Amazon FBA; order fulfillment, Edits(product listing)
- LTL Shipping online portals such as XPO, FedEx, R&L Carriers, YRC, Old
- Dominion and ABF
- Knowledgeable in FedEx Ship Manager Software
- Knowledgeable in USPS stampscom Software
- Customer Satisfaction
- Organizational Systems
- Data Entry
- Warehouse Operations
- Phone and Email Communication
- Credit Card Transaction Processing
- Inventory Audits
- Customer Inquiries
- Strong Telephone Etiquette
Accomplishments
- Harvard University Online - Trust Law 2021-Food Defense Awareness – certified online by Food Safety Preventive
- Controls Alliance - January 2020
Certification
- Harvard University Online - Trust Law 2021
- Food Defense Awareness – certified online by Food Safety Preventive Controls Alliance - January 2020
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Order Fulfillment Assistant Manager
Pinup Girl Clothing California
01.2020 - 01.2023
Order Fulfillment Associate
360 Labs dba Sencha Naturals California
01.2012 - 01.2020
Order Fulfillment and Customer Service Supervisor
360 Labs DBA Sencha Naturals
Order Fulfillment/Assistant Manager, Customer Service
360 Labs DBA Sencha Naturals
Bachelor of Science - Computer Science
East Los Angeles Community College
High School Diploma -
Esteban E. Torres High School
James A. Garfield High School
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