Josef Therrien
Freedom,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Life Insurance Agent
American Income Life Insurance Company
Wexford, PA
06.2024 - Current
- Ensured compliance with all applicable laws when issuing policies or making recommendations.
- Developed a customer service strategy to ensure the highest level of satisfaction.
- Attended industry conferences and seminars to stay up-to-date on changes in regulations and trends in the insurance sector.
- Advised clients on coverage amounts needed based on individual circumstances.
- Generated leads through cold calling, networking, referrals, and other marketing initiatives.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Conducted comprehensive needs analysis to offer appropriate insurance products, including life, health, and property insurance.
- Assisted clients in filing claims and guided them through the claims process for a smooth resolution.
Mobile Expert
T-Mobile
Beaver Falls, PA
02.2024 - 06.2024
- Resolved customer complaints regarding their mobile device experience in a timely manner.
- Tested mobile device hardware components such as cameras, displays, speakers and buttons for defects.
- Diagnosed software issues on mobile devices using troubleshooting techniques.
- Attended training sessions conducted by manufacturers to gain knowledge about newly released products and services.
- Provided customer service and technical support for mobile devices, tablets, and other wireless products.
- Greeted customers upon arrival in the store and provided assistance throughout their shopping experience.
- Processed customer transactions accurately using the point-of-sale system.
- Assisted customers with product selection and purchase decisions by providing information on features, benefits and wireless service plans.
Patio Help
Ambridge Do It Best Home Center
Ambridge, PA
05.2018 - 03.2024
- Provided personalized assistance to customers in locating desired items within the store's inventory
- Assisted customers with loading various merchandise, such as lawn chairs and tables, mulch, and landscaping stones, into their vehicles.
Machine Operator
TrueSense Marketing
Freedom, PA
02.2023 - 09.2023
- Inspect finished workpieces to ensure conformance with specifications.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Adjust machine settings to complete tasks accurately.
- Identify areas where improvements can be made in terms of efficiency or cost savings.
- Collaborate with other departments when necessary for successful completion of projects.
- Observe machine operations to detect any problems or defects in the finished product.
- Comply with company policies regarding quality control procedures.
Shift Leader
Panda Express
Cranberry Township, PA
05.2019 - 02.2023
- Assisted in training new employees on shift operations.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Assisted general manager with operations game plan and company initiatives implementation.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Education
Some College (No Degree) -
Penn State Beaver
Monaca, PASkills
- Performance Tracking
- Building Relationships
- Insurance sales strategy
- Insurance Policy Sales
- Lead prospecting
- Needs Assessment
- Upselling strategies
- Client Service
- Appointment Scheduling
Timeline
Life Insurance Agent
American Income Life Insurance Company
06.2024 - Current
Mobile Expert
T-Mobile
02.2024 - 06.2024
Machine Operator
TrueSense Marketing
02.2023 - 09.2023
Shift Leader
Panda Express
05.2019 - 02.2023
Patio Help
Ambridge Do It Best Home Center
05.2018 - 03.2024
Some College (No Degree) -
Penn State Beaver