Proven Medical Assistant with a track record of enhancing patient care and streamlining clinical operations at Guadalupe Corp. Skilled in EMR/EHR and known for exceptional customer service, I significantly reduced wait times and improved patient satisfaction. Demonstrates strong phlebotomy expertise and compassionate patient support, contributing to efficient and effective healthcare delivery. Conscientious Healthcare professional offering over [Number] years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Hi, I’m
Josefina Hoyos
Medical assistat/ Delivery driver
Lewisville,TX
Summary
Overview
1
Certification
2024
years of professional experience
Work History
Guadalupe Corp
Medical Assistant
Job overview
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Amazon FlexLewisville, Texas
Driver
11.2021 - 11.2023
Job overview
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Followed all relevant traffic laws and safety regulations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Warabella
Producción /warehouse
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Instituto Venezokano DevultrasonidoCaracas
Ultrasonografia De Mama from Medicine
07.2000
University Overview
Universidad Central De Venezuela Caracas
Gineco Obstetra from Mediciba
12.1995
University Overview
Universidad Central De Venezuela Ararat, VA
Médico Cirujao from Mwdicine
12.1989
University Overview
Skills
- HIPAA Compliance
- Customer Service
- Medical terminology knowledge
- Direct Patient Care
- EMR / EHR
- Vital Sign Monitoring
- Medical Terminology
- Immunization Administration
- CPR
- Compassionate
- Electronic Medical Records
- Electronic Health Records
- Procedure Assistance
- Reliable team player
- Phlebotomy
- Data Entry
- Patient-focused care
- Clinical Documentation
- Insurance Verification
- Maintaining confidentiality
- Appointment Setting
- Medical Records Management
- First Aid
- Sterilization techniques
- Anatomy and Physiology Knowledge
- Medical supply inventory
- Equipment Sterilization
- Medical office administration
- Sterile technique
- Complex Problem-Solving
- Fluent in Languages
- Trustworthy companion
- OB/GYN procedures
- Knowledge of EKG rhythm interpretation
- Prioritizing stat orders
- Inventory Management
- Payment Collection
- Medical terminology in Languages
- Medical billing and coding
- Monitoring patient progress
- Diagnostic Procedures
- Valid State driver's license
- Medical Office Management
- Emergency Response Preparedness
- Reliable transportation
- Indirect Patient Care
- Companionship and emotional support
- Family Education
- Lab Equipment Operation
- Lab equipment calibration
- Antigen testis
- Case Management
- Wound care specialist
- pH testing
- Electrocardiographic rhythm recognition
- Medical Transcription
Certification
Medical assistant
License driver
Languages
Spanish
Native or Bilingual
English
Elementary
Timeline
Driver
Amazon Flex
11.2021 - 11.2023
Instituto Venezokano Devultrasonido
Ultrasonografia De Mama from Medicine
Universidad Central De Venezuela
Gineco Obstetra from Mediciba
Universidad Central De Venezuela
Médico Cirujao from Mwdicine
Medical Assistant
Guadalupe Corp
Producción /warehouse
Warabella
Similar Profiles
Susan VargasSusan Vargas
CNA at Guadalupe StaffingCNA at Guadalupe Staffing
KEVIN F. VASQUEZKEVIN F. VASQUEZ
Maintenance Crew Member at Guadalupe Center, Inc.Maintenance Crew Member at Guadalupe Center, Inc.
Maria LopezMaria Lopez
Religious Community Involvement at Our Lady of Corpus Christi (OLCC)/ Our Lady of Guadalupe (OLG)Religious Community Involvement at Our Lady of Corpus Christi (OLCC)/ Our Lady of Guadalupe (OLG)
Preston WernerPreston Werner
Franchise Owner at ESP Gym LLCFranchise Owner at ESP Gym LLC
Robert M. KarosyRobert M. Karosy
Senior Assurance Associate at RSM US LLPSenior Assurance Associate at RSM US LLP