Josefina Muscat
Auburn Hills,MI
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Enterprise Holdings
Rochester Hills, MI
09.2022 - Current
- Coached team members and delivered constructive feedback to promote better productivity and build confidence
- Delegated daily tasks to team members to optimize group productivity
- Completed inventory audits to identify losses and project demand
- Planned and led team meetings to review business results and communicate new and ongoing priorities
- Conducted regular performance reviews for employees to identify areas of improvement
- Delivered products to customer locations on time
Server
Bar Verona
Washington, MI
01.2020 - 04.2023
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Explained menu items and suggested appropriate options for food allergy concerns
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Server
Bubba's 33
Macomb, MI
04.2019 - 07.2020
- Achieved cost-savings by developing functional solutions to problems
- Exceeded customer satisfaction by finding creative solutions to problems
- Displayed strong telephone etiquette, effectively handling difficult calls
- Identified needs of customers promptly and efficiently
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
CNA - Certified Nursing Assistant
Oakmont Senior Living
Sterling Heights, MI
10.2017 - 12.2019
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed
- Provided physical support to assist patients with bathing, dressing and toileting
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times
- Exercised comatose and paralyzed patients to reduce delirium and improve physical function
- Observed patients for any changes in their physical or mental condition
Human Services Assistant II
Macomb Community Action Center
Mount Clemens, MI
08.2018 - 10.2018
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs to admissions
- Delivered clerical support by handling range of routine and special requirements
- Sorted and organized files, spreadsheets and reports
- Answered incoming telephone calls, took down messages and provided information
- Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
Education
Bachelor of Science - Psychology / Research & Design
Oakland University
Auburn Hills, MI12.2021
Associate of Applied Science - Human Services
Baker College
Clinton Township, MI05.2017
Skills
- Sales Monitoring
- Product and Service Knowledge
- Recruiting and Interviewing
- Cost Reduction
- Operations Management
- Customer Rapport
- Staff Management
- Retail Operations
- Customer Relations
- Business Development
Certification
- Yoga Instructor 400 hour
- Catechism teacher
- CPR Certification
- Volunteer- PSI Chi (Psychology)
- Honors Graduate
References
References available upon request.
Timeline
Assistant Manager
Enterprise Holdings
09.2022 - Current
Server
Bar Verona
01.2020 - 04.2023
Server
Bubba's 33
04.2019 - 07.2020
Human Services Assistant II
Macomb Community Action Center
08.2018 - 10.2018
CNA - Certified Nursing Assistant
Oakmont Senior Living
10.2017 - 12.2019
Bachelor of Science - Psychology / Research & Design
Oakland University
Associate of Applied Science - Human Services
Baker College