Josefina Soza
Lubbock
Summary
Results-driven leader with strong decision-making abilities and a focus on community involvement. Experienced in managing operations and fostering relationships to ensure compliance, efficiency, and high-quality service.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Asset Living Management
Lubbock, TX
10.2023 - Current
- Managed daily operations to ensure efficiency and compliance with company policies.
- Facilitated training and development initiatives for team members to improve service standards and enhance operational efficiency.
- Implemented process improvements that optimized workflows and reduced operational bottlenecks.
- Orchestrated resident services initiatives aimed at promoting community involvement and satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- I over see 2 different properties at the moment
Leasing Consultant
Meridian Apartments
Lubbock, TX
06.2022 - 02.2023
- Conducted property tours, showcasing amenities to prospective residents
- Managed lease administration, ensuring compliance with regulations and company policies
- Developed and maintained strong relationships with residents to enhance community satisfaction
- Coordinated marketing efforts, increasing visibility of available units through online platforms
Shift Leader
Texas Tech Hospitalities
Lubbock, TX
06.2020 - 05.2022
- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored new staff on service protocols and operational standards.
- Coordinated staff schedules to optimize workflow and manage peak service times.
- Implemented process improvements that enhanced efficiency in food preparation and delivery.
- Collaborated with management to develop training programs focused on service excellence.
Education
High School Diploma -
Lubbock High School
Lubbock, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
Languages
Spanish
Professional Working
Timeline
Assistant Manager
Asset Living Management
10.2023 - Current
Leasing Consultant
Meridian Apartments
06.2022 - 02.2023
Shift Leader
Texas Tech Hospitalities
06.2020 - 05.2022
High School Diploma -
Lubbock High School