JOSE GILBERTO MEJIA
Allen,TX
Summary
Dynamic Parts Specialist with a proven track record at Boardwalk Ferrari & Maserati, excelling in customer service and parts organization. Bilingual in Spanish and English, I leverage strong attention to detail and teamwork to enhance operational efficiency, achieving high order accuracy and customer satisfaction. Committed to continuous improvement and excellence in service delivery.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Parts Specialist
Boardlwak Ferrari & Maserati
03.2022 - Current
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Organized parts storage and stocked inventory according to established guidelines.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks.
Fixed Operations Team Member
Boardwalk Ferrari & Maserati
01.2012 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Upheld high standards of professionalism and discretion when working with high-value clients and staff .
- Worked under pressure and met deadlines while maintaining composure in difficult situations.
- Parked , retrieved , and delivered luxury sports cars carefully to prevent damage and avoid delays.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards .
- Streamlined vehicle retrieval process with effective communication between team members, minimizing wait times for guests.
- Contributed to positive work environment by demonstrating teamwork and cooperation with colleagues.
Service Advisor Assistant
Boardwalk Audi & Porsche
10.2007 - 12.2012
- Coordinated effectively with technicians to ensure timely completion of repairs and maintenance services.
- Supported service advisors in managing customer inquiries, ensuring timely and accurate responses.
- Helped maintain a safe work environment by upholding company policies regarding workplace health and safety regulations.
- Aided customers with loaner car arrangements, enhancing their overall experience during vehicle servicing periods.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction.
Carwash
Boardwalk Audi & Porsche
02.2002 - 10.2007
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Dallas College
Dallas, TX12-2021
No Degree - ITT TECH
Instituto Paso Del Norte
MexicoSkills
- Warehouse operations
- Shipping and receiving
- Bilingual speaker Spanish/ English
- clean driving record
- Self-motivated
- Attention to details
- Stock control
- Vehicle operations
- Team collaboration
- Parts department organization
- Attentions to details
Certification
GLBA Information privacy certification
Timeline
Parts Specialist
Boardlwak Ferrari & Maserati
03.2022 - Current
Fixed Operations Team Member
Boardwalk Ferrari & Maserati
01.2012 - 12.2021
Service Advisor Assistant
Boardwalk Audi & Porsche
10.2007 - 12.2012
Carwash
Boardwalk Audi & Porsche
02.2002 - 10.2007
High School Diploma -
Dallas College
No Degree - ITT TECH
Instituto Paso Del Norte
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